Provider Connections

Tips/Tools For Navigating the Credentialing Process

  • All EI Credential applications and CBO Enrollment applications are located on the Provider Connections website and are writeable pdf documents.
  • Become familiar with all credential requirements before submitting an application. The Online EI Systems Overview Training certificate of completion is required, in addition to the minimum educational/licensure requirements, to process a credential application. The screen printout is not acceptable because it does not specify the individual’s name that has completed the training.
  • Official college/university transcripts are required when using approved college/university coursework for credentialing EI credit. Copies are not acceptable. Please include them in your credential application materials.
  • Written instructions and video podcasts are available to assist in the completion of the credential and CBO enrollment applications.
  • Applications can only be put into the process for credentialing if all documentation is complete when submitted. If applications are incomplete, they will be denied and a letter will be sent indicating any deficiencies.
  • Please do not get a fingerprint background check before receiving a reply from Provider Connections with the necessary form to complete the fingerprint background check.
  • The Child Abuse and Neglect Tracking System (CANTS) check is initiated by Provider Connections upon receipt of a complete credential application/renewal application. The Illinois Department of Children and Family Services completes this process. Results may take 8-12 weeks to complete. A credential can not be issued/reissued until all checks are complete.
  • Call Provider Connections at 800-701-0995 for clarification or if you have questions.