Western Illinois University - University Technology - User Support - Tech Support Teams

Tech Support Teams

Desktop and Hardware Services Group

Desktop and Hardware Services provides Tier II and Tier III support for all Western Illinois University owned Mac and PC computers and printers on campus, including system configuration, university-licensed software, troubleshooting, and installation of components and/or replacement of defective components, as well as providing consultation and assistance in computer-related purchases.

If you have other questions for Desktop and Hardware Services (purchasing recommendations, configurations, etc), please feel free to call University Technology at (309) 298-2704 or email support@wiu.edu.

Desktop and Hardware Services Staff:

  • Kevin Morgan - Assistant Director, Technology User Support Services
  • Matthew Clark – Desktop and Hardware Service Manager
  • Dean Roberts - Apple Server Manager
  • Boyd Baker
  • Mike Carr
  • Susan Gray
  • Chad Hankins
  • Bruce McCormack
  • Thomas Rosner

Classroom Support Group

Classroom Support Services was created to address the diverse need for classroom equipment and technology support at Western Illinois University. Classroom Support Services offers a full range of audio and video expertise, and works with campus entities to enhance classrooms with new technologies to facilitate teaching and learning.

Classroom Support Services maintains the campus classroom inventory, and along with the University Technology Support Center, provides real-time classroom assistance at 298-2704.

Classroom Support Services is responsible for the maintenance and operational support of technology in designated general-purpose classrooms, as well as providing training assistance in the use of classroom instructional technology.

Classroom Support Services also offers design and technical support for Distance Education and IP-based video conferencing, as well as works closely with colleges, departments, and service units in enhancing advanced technology in classrooms and other campus settings.

Classroom Support Services began supporting the deployment of new classroom technologies as part of the Electronic Classroom Program initiative in Fall 2008 academic year. The program has identified 90 classrooms for upgrade within the first three years with an ultimate goal of developing ongoing funding and support so that all WIU and WIU-QC classrooms can become electronic classrooms.

Classroom Support Services Staff:

  • Kevin Morgan - Assistant Director, Technology User Support Services
  • Andy Woerly - Classroom Support Services Manager
  • Douglas Menke
  • Nannette Lawrence

For assistance, contact the Support Center at 309-298-2704 or email support@wiu.edu