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- TUSS/TISS
Technology User Support Services / Technology Infrastructure Support Services (Formerly UCSS)
Administrative Offices: 309/298-2517
Computer Information Center: 309/298-1177
Help Desk: 309/298-2704 Fax: 309/298-2880
Help Desk E-Mail: help@wiu.edu
E-mail: A-Computing@wiu.edu
Web: www.wiu.edu/UCSS/
- Electronic Mail Accounts & Web Accounts
- File Server Accounts
- Microcomputer Repair
- Connecting to the Local Area Network (LAN)
- Hardware & Software Problems
- Research & Instructional Consultants
- Scheduling of Computer Labs
- Test Scoring & Data Analysis Service
- Training on Demand
University Computer Support Services has primary responsibility for support of microcomputers and data networks. However, its central mission is the support of instructional computing. This support is provided through various services.
A wide variety of current hardware and software information is available on the World Wide Web through University Computer Support Services Home Page. For further information on the Home Page or its address, contact the Computer Information Center.
Electronic Mail Accounts and Web Accounts
Every faculty member, staff member, and student is provided an e-mail account and web space. The WIU e-mail account is accessible through standard e-mail clients or the Web. The account is activated by following the instructions at www.wiu.edu/guava/ . Contact the University Computer Support Services Help Desk if problems occur when activating your account.
File Server Accounts
WIU faculty and staff have access to the Local Area Network (LAN). When employees leave or when new employees are hired, the department should contact the University Computer Support Services Help Desk and have an electronic service request created.
Microcomputer Repair
Microcomputer repair of university-owned equipment may be handled on-site by University Computer Support Services technicians or completed in the Hardware Repair Center, depending on the nature of the repair. In either case, an electronic Service Request form is used to track the progress of the repair. Departments and offices are charged for any equipment parts which are necessary to complete the repair. To initiate a service request contact the University Computer Support Services Help Desk.
Connecting to the Local Area Network (LAN)
Requests for connections to the Western Illinois University Local Area Network (LAN) must be initiated by calling University Computer Support Services Help Desk. Information concerning current networking costs and project schedules can be obtained by calling the University Computer Support Services Administrative Office. Prior approval by University Computer Support Services must be obtained before attaching any device to the LAN.
Hardware and Software Problems
Hardware and software problems should be reported to the University Computer Support Services Help Desk. Problems which cannot be solved within the duration of the call will be entered into University Computer Support Services Service Request database. The request for service will be tracked by a unique number assigned to that request. Please ask for this number as it is the work request identification number.
Research and Instructional Consultants
Research and Instructional Consultants are available to discuss software problems or hardware needs. Requests may be made by calling the University Computer Support Services Help Desk.
Scheduling of Computer Labs
Questions about the scheduling of computer labs should be directed to University Computer Support Services Administrative Office.
Test Scoring and Data Analysis Service
University Computer Support Services operates a test scoring and data analysis service. It is physically located within the Computer Information Center, Stipes Hall 126. Inquiries about this service should be directed to the Computer Information Center.
Training on Demand
University Computer Support Services has a limited training on-demand capability in such areas as word processing, Internet use, microcomputer database applications, and microcomputer operating systems. An effort will be made to provide training whenever a department or office has an identifiable need.
