Provider Connections

Early Intervention Provider Payment Update Effective January 8, 2020

The Illinois Department of Human Services (IDHS) is sharing the following message with all stakeholders:

IDHS leadership has learned that IDHS’s Consolidated Accounting and Reporting System (CARS), which is used to pay most of IDHS’s providers, is experiencing a technical problem.

Staff experts expect it to be resolved this week. As a result of the technical problem, some provider payments will be delayed. This does not impact any benefit payments (for example, SNAP, TANF, WIC) or the payment of Personal Assistants under IDHS’s Home Services Program.

IDHS and the State’s Department of Innovation and Technology have been working on repairs to CARS throughout the weekend and a return to ordinary operations is expected this week. We will continue to update you on any new developments, particularly on our timeline for resolving this issue and processing payments.

Additionally, there was an issue with approving the 11/27/19 weekly provider payment voucher which resulted in only portion of the voucher being sent to Illinois Office of the Comptroller. The unpaid portion is scheduled for approval but must wait until the issue listed above is resolved. We will post additional updates as things progress. Thank you for your continued patience and the invaluable work you perform to support the Early Intervention Program!

Provider Connections

Contact Info

Provider Connections
Center for Best Practices in Early Childhood Education
Western Illinois University
1 University Circle
Macomb, IL 61455

Phone:  800-701-0995
Fax:  309-298-3066

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