Provider Connections

Q and A Credentialing

Q. What is the process for becoming EI Credentialed?

A. Review the specific credential requirements of the discipline in which you wish to become credentialed before submitting an application. This information may be found within the EI Credential Application and also on the new credential page.  If you meet the minimum educational requirements and have completed at least the Online portion of Systems Overview Training, you may submit your application. 

Provider Connections will review applications within 10 days of receipt. If all requirements are met, the applicant will receive and email with a form to take to an Illinois State Police approved LiveScan Vendor to have digital fingerprints taken for a Criminal History Background Check. Provider Connections will send the Child Abuse and Neglect Tracking System (CANTS) to the Illinois Department of Children and Family Services for processing. This may take up to 12 weeks. The applications will be put "In Process." Once all background checks are cleared, documentation for Systems Overview Follow-Up Training is received, and IMPACT enrollment is approved (if needed), the credential will be issued. 

Q. How soon will I hear about the status of my application?

A. Providers usually receive a response via email regarding their application status within 2 weeks of Provider Connections receiving the application. You may also check the status by clicking on the "Credential Search" feature at and searching by name. 

Q. Is EI credentialing mandatory in the state of Illinois to see a child birth to 3?

A. To provide services in the Part C Early Intervention Program through the Illinois Department of Human Services, a person must hold a current Illinois Early Intervention credential.

Q. Do I need continuing education hours during my temporary credential?

A. No. 

Q. What are done with application materials when an application is denied for some reason?

A. Applications are kept at Provider Connections unless the application was returned to the applicant for some reason. Typically applicants receive an email from Provider Connections noting the deficiencies. Just the missing items need to be returned to Provider Connections, not another entire application unless more than one year passes from the date of application.

Q. Does a provider have to see a certain number of EI children in a certain timeframe to remain credentialed?

A. Providers must receive at least one authorization/bill the EI CBO for services every 12 months to remain credentialed. If no services are provided and billed for every 12 months, providers are subject to being exited from the system due to inactivity.

Q. How do I let the CFCs know that I am available to see kids? Is there a form that I need to fill out and let them know that I am certified with EI?

A. Once you have received an EI Credential and have confirmed you are enrolled with the EI Central Billing Office (Specialist only), you should contact the CFC(s) for which you will be taking referrals. CFC(s) may request more information from you such as a vita or resume. A listing of CFC Offices is located on Provider Connections website.

Q. I want to take a break from providing EI services. What is the best way for me to do this concerning EI?

A. If you have decided to not provide EI Services for an extended period, you should inactivate your credential by sending/faxing Provider Connections a letter asking to place your credential on inactive status and the effective date. You will not be responsible for participating in or documenting Ongoing Professional Development Meetings during the time of inactivation.



Provider Connections

Contact Info

Provider Connections
Center for Best Practices in Early Childhood Education
Western Illinois University
1 University Circle
Macomb, IL 61455

Phone:  800-701-0995
Fax:  309-298-3066

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