Campus Connection: Mar. 21, 2008 • Vol. 23 , No. 11

University Technology Organization Structure Updated

University Technology at WIU began operations Jan. 1, with three primary areas reporting to Executive Assistant to the President Joe Rives: Technology User Support Services (TUSS), Technology Infrastructure Support Services (TISS) and WIU-Quad Cities Technology Support Services.

“The strength of technology and our commitment to advancing the academic mission and service operations of Western Illinois University is our people,” Rives said. “In just two short months we have come together as one unit and organized ourselves in a manner that best positions us to advance Western’s priorities and goals.”

Areas of technological responsibility are noted below; however, if individuals are unsure as to which unit to call, they are encouraged to contact the University help desk at 309/298-2704 to be directed to the appropriate staff member or office.

Richard Chamberlain is the executive director of Technology User Support Services. Within TUSS is the help desk (298-2704); mainframe assistance (298-2104); the hardware repair center (298-1177); Macintosh systems and computer store (298-1177) and classroom support services (298-1177). Chamberlain also serves as director for the Center of the Application of Information Technologies (CAIT) and oversees Web Support Services. Both areas may be reached by calling 309/298-1804.

Mitch Davidson serves as executive director of Technology Infrastructure Support Services. Within TISS are areas with responsibilities for Western networks and ResNet (298-2517); University servers; the University data center (298-1097); telecommunications (298-2713); and University computer labs (298-1177).

Rives, who also oversees the WIU-Quad Cities campus and University Planning, indicated that Quad Cities Technology Services (QCTS) staff continue to support students, faculty and staff in Moline and that QCTS communicates, consults and coordinates with TUSS and TISS on a regular basis.

Assisting Rives in providing campus technology leadership on projects for both campuses is Davidson for long-term technology, infrastructure and telecommunication planning and benchmarking; Mike Dickson for technology special projects; and Mike Rodriguez as the chief technology security officer.

“Enhancing communication and coordination is the highest priority as we support our campus communities,” Rives added. “The President’s Technology Advisory Users Group meets monthly to get recommendations and feedback from students, faculty and staff, and University Technology directors meet with the directors of Administrative Computing and Electronic Student Services every other week to coordinate efforts. In addition, University Technology administrators meet monthly with College technology representatives to coordinate efforts.”

According to Rives, in the two months since University Technology has been operating there has been great advancement consistent with priorities stated in the Institutional Strategic Plan for technology at Western, including the implementation of a faculty computer upgrade program, an electronic classroom upgrade program; wireless coverage over all of the Macomb campus and a current upgrade on the Quad Cities campus; partnership with Apple on iTunes University; operation of a textbook database; and new partnerships with IBM, Dell, Apple, Yahoo and Zimbra for future retail and service opportunities.

“We are continuing to work with many individuals across the campuses to advance our priorities,” Rives said. “Soon we will be announcing the acquisition of additional bandwidth and a second point of access/egress. Both have been long-standing institutional challenges and needs.”

Further details on the restructuring can be found in the March 4 news release at