Help - Ask a Librarian

Please contact or visit the Reference Desk for further assistance. We can answer questions, provide instruction in how to access and utilize the library's varied information resources (both electronic and print), and refer you to other helpful contacts both in the University Libraries and beyond.

Effective July 1-August 18, 2019: Due to reductions in library faculty, we will only be able to provide reference services via email (not face-to-face, by phone, IM, or text message). Full reference services will resume August 19, 2019.

Contact Information
Web Form:

Ask a Question - Email form [available July 1 - August 18]

Instant Messaging:
  • No IM account is required
  • If the chat window to the right is visible, just type your question in the bottom text box and hit return.
  • Also use from the MyWestern app (App Store ~ Google Play)
Text Messaging:

309-948-6552 (309-WIU-6552)



Toll Free Phone:

1-800-413-6544 (U.S. only)

Reference Desk

Regular Hours, Holidays, & Exceptions


Malpass Library, Main Floor (2nd level)

Instant Messaging

JavaScript disabled or chat unavailable.

Got a burning Question?

  • Contact a librarian using Instant Messaging.
  • No IM account is required.
  • If the chat window is visible above just type your question in the bottom text box and hit return.

Will I get an answer right away?