Housing

Important Housing Update 04/28

On Thursday, April 23, Governor Pritzker extended the stay-at-home order for the state of Illinois through May 30. This included a provision for allowing students to return to campus to move out of their residence hall or apartment on campus. This means we are now able to open up sign-ups for our move-out process that will begin Monday, May 4. Please note that the order stipulates that all persons must continue to follow CDC guidelines as it pertains to social distancing.

Students, please check your email with important move-out information, how to sign up, and book return information.


Important Housing Update 04/07

The University will apply housing and dining credit adjustments to your student account by April 13. During this time, further adjustments to your account will be made by Financial Aid and University Housing and Dining Services. While these adjustments are being completed, details of your student account will be temporarily unavailable on STARS. If you were approved to stay on campus during the closure, you will not receive a credit towards your charges.

Some students may be eligible for a refund once all adjustments have been made. Please email billings@wiu.edu after April 13 to request a refund.


Important Housing Update 03/30

Due to the Stay at Home order for the state of Illinois, students who still have belongings in the residence halls cannot return to pick those up until the Stay at Home order is lifted. We will keep all students’ belongings safe and secure during these times. A formal check-out process will be implemented and communicated at a later date.

We also know there are questions regarding housing and dining accounts. We must have WIU Board of Trustees approval before we are able to make final decisions concerning operations and account action(s) for residents. Once the Board of Trustees has made a decision on University operations, including housing and dining, we will provide updated information as soon as possible.

Thank you for your patience and understanding during this unprecedented time.


Housing & Dining Questions Related to COVID-19


Are the residence halls open?

While residence halls will remain open for students that are already here on campus, we are not allowing students who are off campus to pick up their belongings or to come back and live with us until the Stay at Home order is lifted for the state of Illinois. We will keep all students’ belongings safe and secure during these times. A formal check-out process will be implemented and communicated at a later date.

What if I need a new ID printed?

Any student that has lost their WIU ID and is on campus needing one for access, meals, etc. should send a request for a new ID to housing@wiu.edu. UHDS will print your new ID, and place in campus mail as soon as possible. Please note the $25 replacement fee will be charged to their student account.


How is WIU supporting students who stay on campus? Will the rest of campus remain open?

Campus will remain open, and all faculty and staff will continue their regular work schedules. Providing continuity of services for our students, faculty, staff, community and research partners is important. We will do our very best to support our normal daily activities but ask that we show one another patience. We will continue to reinforce that you should stay home if you are not feeling well.


I have an Emotional Support or Service Animal living with me, should I be concerned?

While this virus seems to have emerged from an animal source, at this time, there is no evidence that companion animals including pets play a significant role in the spread of COVID-19. However, since there have been limited cases of animals infected with COVID-19, it’s always a good idea to wash your hands after being around animals. If an individual is positive for COVID-19, they should refrain from touching their pet and limit interactions as much as possible. For more information visit the CDC website in regards to COVID-19 and animals.


Can my mail transmit the COVID-19 virus?

At this time health officials have found that there is no evidence to support the transmission of the COVID-19 through imported goods or mail.


Are dining halls open?

Dining services will continue to be provided at Corbin Hall; however, meals will be served in takeout containers.


When will a credit adjustment be made to my student account for Housing and Dining?

The University will apply housing and dining credit adjustments to your student account by April 13. During this time, further adjustments to your account will be made by Financial Aid and University Housing and Dining Services. While these adjustments are being completed, details of your student account will be temporarily unavailable on STARS. If you were approved to stay on campus during the closure, you will not receive a credit towards your charges.

Some students may be eligible for a refund once all adjustments have been made. Please email billings@wiu.edu after April 13 to request a refund.


When will I be able to request a refund from my student account?

Credit adjustments are currently being made for students who lived in our residence halls. If you have a credit balance and are eligible for a refund, please email Billing Receivables after April 13. If you have any immediate questions about your account detail, please email billings@wiu.edu.