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Frequently Asked Questions

Q. What kinds of problems bring students to the Counseling Center?
A. Counseling generally focuses on one of three areas: personal, academic, or career concerns.

Q. Is there a charge for counseling?
A. No. The counseling service itself is free for currently enrolled students. However, if you want to take some specialized career or learning concerns tests, a nominal fee is charged.

Q. Do I need an appointment to see a counselor?
A. We prefer that students schedule an appointment for counseling. However, you may be able to be seen on a walk-in basis. If you are experiencing a crisis-type situation, inform the secretary, and we will make arrangements to have you see a counselor immediately.

Q. How can I get an appointment?
A. By calling 298-2453 between 8 am to 5 pm Monday through Thursday 8 am till 4:30 pm Friday. Someone will schedule an appointment for you, or you may stop by in person during office hours.

Q. Who will know if I go for counseling? Can my parents and/or professors find out?
A. Information about Counseling Center clients is considered confidential. This means that NO information about who is receiving counseling or the nature of their concerns is released without that person's written permission. Exceptions to this include subpoena, in cases of current child abuse, or if there is an expressed intent to harm one's self or another. The Counseling Center staff is extremely careful to maintain your confidentiality.

Q. If I seek counseling, will it become a part of my university records?
A. No. Nothing which occurs at the Counseling Center becomes a part of your university record.

Q. What kinds of qualifications or credentials do the counselors have?
A. All of our counselors hold master's and/or doctorate degrees, with many having certification in specialized areas.

Q. Can I get a DUI assessment done at the Counseling Center?
A. No. We do not do alcohol assessments, but referrals can be made to appropriate sources by the Center.

Q. I am not of Euro-American ancestry. Do you have counselors who are familiar with other cultures?
A. Yes. Our counselors are trained to work with students from many cultures. Also, our specialist in cross-cultural career counseling is bilingual.

Q. Is there a limit to how long I can receive counseling at the Counseling Center?
A. Usually. Since we try to serve as many WIU students as possible, we may limit the number of sessions you can be seen each year. You will need to discuss your counseling needs with your counselor.

If you have further questions or concerns please call us at 298-2453.