uTech Support Center

The uTech Support Center assists Western Illinois University students, faculty, staff, and guests by providing responsive and professional support for the University’s technology services.

If you need assistance with setting up or using multi-factor authentication (MFA), please call us at (309) 298-8324 between the hours of 7:30 AM - 4:30 PM Monday through Friday. We can only provide very limited support via email or after-hours.

Get Assistance Now…

All support hours

Self-Service Options

Account activation, password changes/resets, and self-help knowledgebase

Open

Call (309) 298-TECH (298-8324)

Today's hours: 7:30 AM – 4:30 PM (Limited support: 4:30 PM – 11:00 PM)

Closed

Visit the Support Center in Stipes 126

Today's hours: 8:00 AM – 4:30 PM

…or Later

Submit a support request online

For security reasons, we cannot address password issues via online support request.

Email support@wiu.edu

For security reasons, we cannot address password issues via email.

Self-Service

Password & Account Self-Service – wiu.edu/account
- Activate your account
- Change your password
- Reset your password
- Update your account recovery options

Frequently Asked Questions

New student, faculty, or staff? Activate your account to access Gmail and other Google apps, Western Online, and many other services.
Forgot your password? Reset your password.
Trouble connecting to the University’s wireless network? View wireless connection instructions.
Need assistance with multi-factor authentication (MFA)? View MFA instructions.

Status Dashboard

Notifications on service outages and disruptions

Western Illinois University

Western Illinois University