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Criterion 5 - Service Activities

Criterion 5: Emphasizes service and evaluates whether Western Illinois University, as called for by its mission, identifies its constituencies and serves them in ways both value.

Core Component - 5a The University learns from the constituencies it serves and analyzes its capacity to serve their needs and expectations.

Examples of Evidence

• The organization's commitments are shaped by its mission and its capacity to support those commitments.
• The organization practices periodic environmental scanning to understand the changing needs of its constituencies and their communities.
• The organization demonstrates attention to the diversity of the constituencies it serves.
• The organization's outreach programs respond to identified community needs.
• In responding to external constituencies, the organization is well-served by programs such as continuing education, outreach, customized training, and extension services.

Core Component - 5b The University has the capacity and the commitment to engage with its identified constituencies and communities.

Examples of Evidence

• The organization's structures and processes enable effective connections with its communities.
• The organization's co-curricular activities engage students, staff, administrators, and faculty with external communities.
• The organization's educational programs connect students with external communities.
• The organization's resources—physical, financial, and human—support effective programs of engagement and service.
• Planning processes project ongoing engagement and service.

Core Component - 5c The University demonstrates its responsiveness to those constituencies that depend on it for service.

Examples of Evidence

• Collaborative ventures exist with other higher learning organizations and education sectors (e.g., K-12 partnerships, articulation arrangements, 2+2 programs).
• The organization's transfer policies and practices create an environment supportive of the mobility of learners.
• Community leaders testify to the usefulness of the organization's programs of engagement.
• The organization's programs of engagement give evidence of building effective bridges among diverse communities.
• The organization participates in partnerships focused on shared educational, economic, and social goals.
• The organization's partnerships and contractual arrangements uphold the organization's integrity.

Core Component - 5d Internal and external constituencies value the services the University provides.

Examples of Evidence

• The organization's evaluation of services involves the constituencies served.
• Service programs and student, faculty, and staff volunteer activities are well-received by the communities served.
• The organization's economic and workforce development activities are sought after and valued by civic and business leaders.
• External constituents participate in the organization's activities and co-curricular programs open to the public.
• The organization's facilities are available to and used by the community.
• The organization provides programs to meet the continuing education needs of licensed professionals in its community.

A summary of the core components 5a-5d, institutional strengths, challenges, and next steps is also required.

Members

• Marcia Carter, Associate Professor, Recreation, Park and Tourism Administration, Co-Chair
• Chris Merrett, Director, Illinois Institute for Rural Affairs, Co-Chair
• Tim Van Alstine, Director of Athletics
• Dana Biernbaum, Assistant Vice President, Administrative Services
• *Eric Campbell, Director of Undergraduate Admissions
• Belinda Carr, Director, Gwendolyn Brooks Cultural Center
• Mick Cumbie, Director of Development, College of Fine Arts and Communication
• Karolynn Heuer, Director, Student Assistance Center
• Michael Illovsky, Counselor, University Counseling Center
• Bill Jorgesen, Director, Executive Studies Center
• Leslie O'Ryan, Provost's Excellence in Education Community Awareness Award Recipient and Associate Professor, Counselor Education
• Alan Nemic, District Manager, Sodexo Services
• Barbara Ribbens, Provost's Excellence in Service Award Recipient and Associate Professor, Management
• Joe Rives, Vice President, Quad Cities, Planning and Technology
• *Terry Rodenberg – Director, Center for International Studies
• David Rohall, Director, Western Survey Research Center
• Gary Rowe, Director of Development, Western Illinois University-Quad Cities
• Amy Spelman, Director, Alumni Association
• John Stierman, Professor, Libraries
• Peg Stroyer, Dean of the Macomb Campus, Spoon River College
• Roger Viadero, Director, Institute for Environmental Studies
• Tammy Werner, Assistant Professor, Sociology and Anthropology
• Curtis Williams, Assistant Director Admissions, Western Illinois University-Quad Cities
• Kim Wisslead, Associate Director, Center for the Application of Information Technologies

*former member

Meeting Schedule

• 2008
  • October 7 - 1:30pm - QC Rm114 CODEC to SH205
  • November 4 - 1:30pm - QC Rm114 CODEC to SH205
  • December 2 - 1:30pm - QC Rm114 CODEC to SH205
• 2009
  • February 3 - 1:30pm - QC Rm114 CODEC SH205
  • March 3 - 1:30pm - QC Rm114 CODEC SH 205
  • April 7 - 1:30pm - QC Rm114 CODEC SH 205
  • May 5 - 1:30pm - QC Rm114 CODEC SH 205