The uTech Administrative Office coordinates the many different units that make up uTech in order to align uTech's goals and objectives with WIUs strategic plan of Higher Values in Higher Education .
Support Center (help desk)
The uTech Support Center serves as a first point of contact for WIU faculty, staff and students needing technical help. They provide walk-in, phone and email support services.
Classroom Support Services
Classroom Support Services designs, builds, maintains, upgrades and supports all WIU general use electronic classrooms and video conference facilities.
uTech Computer Labs
The uTech computer labs are designed and maintained by uTech Lab staff. Staffed labs have a student lab assistant available during all operational hours. Computer Resource Centers (CRCs) are set up in convenient locations with a phone available should you need to call for assistance.
Desktop and Hardware Services
Desktop and Hardware Services provides desktop and mobile computing support for WIU faculty and staff. DHS also performs hardware repairs on WIU equipment and offers hardware recommendations for the campus community.
The Telecommunications office is the point of contact to install a new phone or to move an existing phone. They are also the point of contact for cellular stipends, university-owned cellular phones, calling cards, authorization codes, pagers, and provides billing for all administration and students and maintains the E911 records for WIU.
Center for the Application of Information Technologies (CAIT)
CAIT, a center in uTech, provides innovative and practical technology solutions (web applications, mobile technology), technical consulting, and sound e-learning on campus as well as to external clients such as state agencies, educational institutions, businesses, and public agencies.
Web Services coordinates production & dissemination of content on the wiu.edu domain pages, and serves as the principle leader in advancing Western Illinois University's web presence.
Enterprise Systems is responsible for installing, maintaining and monitoring both system software running on WIU's IBM z9 mainframe as well as all peripheral hardware devices attached to the mainframe. The system supports all administrative batch processing as well as WIUP and STARS transactional systems.
Network Infrastructure designs, maintains, and monitors WIUs data and voice networks. This includes the administrative network that all academic and administrative buildings use as well as the Residential Network (ResNet) for on-campus students.
The server administration team designs, maintains and monitors uTechs servers (Unix, Linux, Windows and Mac) that provide a myriad of services to the WIU community such as: Zimbra Collaborative Suite, WesternOnline (WebCT), hosted public and secure websites, Samba files servers, Microsoft AD and LDAP directory services et al.