University Computer Support Services
Anti-Virus Installer for Students Only
Students must agree to the Anti-Virus policy (below) before downloading or
acquiring a CD from Audio Visual.
Computer viruses range from relatively benign to extremely destructive. In
order to help protect against computer viral infections, all Macintosh and
Windows platform PC's in WIU's computer labs have the latest Norton
Anti-Virus software installed. In addition, all
computers that are the property of WIU
have virus protection installed. As new viruses develop and
evolve, this virus protection software is updated to deal with potential new
threats. This does not guarantee absolute protection. However, it greatly
reduces the possibility of infections spreading to other computer systems.
UCSS strongly recommends that students who own personal computers install
and maintain virus protection on their personal computers, regardless of
whether the computers are located on or off campus.
If a virus is detected by UCSS technical staff, and it is determined that it
is originating and spreading from a student owned personal computer in a
residential hall, the steps outlined below will be taken.
When a virus or DoS (Denial of Service) attack is detected, the port that
the student PC is connected to will be disabled by UCSS staff, and a
Helpdesk ticket will be entered with what information we have in regard to
UCSS staff will identify the building and room number and attempt to
contact the student to schedule an appointment.
A ResNet technician will meet with the student and assist with a clean up
of the PC.
Once the technician believes the machine is fixed, UCSS will enable the
If the problem does not reoccur UCSS will leave the port on.
If the problem DOES reoccur, then the following will happen: If the
ResNet technician CANNOT remedy the situation, the user will remain disabled
until they have their system serviced by a 3rd party. In the case of a
virus problem, the 3rd party must either remove the virus, or rebuild the
system and reinstall the student's software. A DoS attack may make changes
to the registry that cannot be located by even the best technicians. In
that case, the 3rd party will again have to rebuild the system and reinstall
the student's software.
Any and all of the above steps may remedy the situation, but they will
not by any means guarantee that the student's system will not be infected
again, in which case all of the steps above will be repeated.
has arranged to provide Norton Anti-Virus software to students
who wish to install it on their own personal computer systems. Students
should be aware that potential software problems do exist in regard to
installing anti-virus software. For example, if a personal computer system
already has another type or brand of anti-virus software installed, it may
cause software conflicts. If a computer is already infected, this may also
potentially create software conflicts.
provides the Norton Anti-Virus software as is, with no liability
expressed or implied. It may ONLY be installed and used by any currently
enrolled WIU student.
Microsoft Windows users with high speed network connections
The WIU Norton Anti-Virus software for PC's may be acquired at the following web
(This method is NOT recommended for installation over a dial-up link.)
You will be prompted for your ECOM username and password in order
to download this software.
Updates to the anti-virus software can be obtained by clicking
on the LiveUpdate button once Norton AntiVirus has been installed.
Users with dial-up connections
Students may also obtain an anti-virus for PC's CD (on loan) if they wish to
install from CD rather than from a web page. (Macintosh users MUST install
from a CD, as installing from the web link is not an option.) These CD's
will be available for check out from the
Audio Visual department in the basement of the Library
8:00 a.m. - 6:30 p.m. Monday through Thursday, and Friday 8:00 a.m. - 4:30 p.m.