Other Systems - Password Change Information

Your ECom password will expire every 120 days.

This information is for systems that use ECom accounts for authentication, including: Zimbra email, WesternOnline, network home space and secure web pages. Note: If you use a mobile device (iPod Touch, Windows Mobile, Blackberry using IMAP, etc.), a 3rd-party e-mail client (Outlook, Eudora, Mac Mail, etc.), or other systems that use ECom accounts (i.e. Dreamweaver), you must update your password on these devices and programs after changing your password in Guava.

Changing your ECom Password

  1. Direct your browser to Guava at www.wiu.edu/guava or by clicking the provided link (will open in a new window):
    Visit Guava
  2. Login using your current ECom username and password
    Guava Login Screenshot.
  3. If your password has expired, you will be shown a message warning you of this fact. Skip to Step 4 to change your password. Otherwise, if your password has not expired and you wish to change it, click on the Password icon.
    Screenshot of Guava Personal Option
  4. Enter your new password using the "Update Account Password" fields.
    Update Password Option on "Personal" Page in Guava.
  5. Click the Change Password button. After it is done processing your information, the server updates the page to confirm that your password was successfully changed. You will not be required to change your password again for 120 days.
  6. Note: If you use a mobile device (iPod Touch, Windows Mobile, Blackberry using IMAP, etc.), a 3rd-party e-mail client (Outlook, Eudora, Mac Mail, etc.), or other systems that use ECom accounts (i.e. Dreamweaver), you must update your password on these devices and programs immediately. Failure to do so may result in your ECom account being locked. Instructions for changing your passwords on mobile devices can be found here.

ECom Password Requirements and Additional Information

Need Help with your Password?

For questions or comments regarding ECom password changes, please contact the uTech Support Center at (309) 298-2704 or contact your college technology representative. Limited walk-in password change assistance is available in Stipes room 126.