University Technology

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University Technology

Western Illinois University is committed to providing state-of-the-art technologies, infrastructure, support, and security. Committees and task forces are providing vital input into ongoing efforts to streamline campuswide technology service and support. This site is your link to the progress of these efforts.

System Maintenance Schedule

University computing systems undergo regular maintenance each Saturday morning from 12:01am to 6:01am. Maintenance is important to keep the systems fully operational during the primary times of use. As this time frame has been shown to have only minimal use, it has been chosen for this important regular task. During this time, service may be limited.

Technology Support & FAQs

This link provides information on the variety of technology support resources available on campus, including:

• Zimbra Help (Western's new single collaborative solution for email and calendaring)
• Technology Security - monthly technology security tips, and more
• General computer and telecommunication questions
• What kind of technology support is available and how to get it
• ResNet computing in the residence halls
• On-line self-help resources

Campus Computing Lab Schedules

• Spring 2008 Lab Hours
• Summer 2008 Lab Hours
• Fall 2008 Lab Hours
• Spring 2009 Lab Hours

Student Employment Opportunities

This link provides information for students interested in working as a lab assistant or proving other types of technology support.

Campus Computer Store

As a Western student, faculty, or staff member, you have the opportunity to take advantage of special pricing discounts of 5-25% that have been arranged with Apple and Dell. Our Campus Computer Store is located in the Digital Commons on the lower level of the Malpass Library. Open Monday - Friday, from 8:00am - 4:30pm, you will have the opportunity to view and try out the latest in technology from Apple and Dell, with trained staff standing by to assist you in making your decision. Currently all purchases are made online directly through Apple and Dell, but works are in the way to bring a true retail computer store to campus in the near future. Stay tuned for further announcements on this exciting expanded computer offering, as well as special discount pricing.

Campus Technology Structure

Effective January 1, 2008, campus technology units were reorganized to provide a more streamlined and functional effort with enhanced user support support. This has results in two primary units on the Macomb campus and a support unit on the Quad Cities campus.
October 10, 2007 release    March 4, 2008 update

• Technology User Support Services (TUSS)
  • Includes the Help Desk (298-2704); Mainframe Assistance (298-2104); the Hardware Repair Center (298-1177); Macintosh Systems and Computer Store (298-1177); Classroom Support Services (298-1177); CAIT - the Center for the Application of Information Technologies (298-1804); and Web Support Services (298-1804).
• Technology Infrastructure Support Services (TISS)
  • Includes Western Networks and ResNet (298-2517); University servers (298-1177); the University Data Center (298-1097); Telecommunications (298-2713); and University Computer Labs (298-1177).
• Quad Cities Technology Services (QCTS)
  • Provides support to students, faculty, and staff at the WIU-Quad Cities campus while communicating, consulting, and coordinating with TUSS and TISS on a regular basis (309/762-9481).

In addition, Mike Dickson serves as Director of Special Projects to provide long-term technology, infrastructure and telecommunication planning and benchmarking; and Mike Rodriguez serves as Chief Technology Security Officer to provide leadership and oversight to ensure the security of campus technology and system.

Technology Notes

• Technology Strategic Plan
  The Technology Strategic Plan complements the campus' overall Higher Values in Higher Education strategic plan by focusing on the specific needs of technology. This effort will ensure that Western Illinois University's technology infrastructure and user support not only meet current needs, but are also at the forefront of developing technologies.
• University Technology Recommendations [Requires ECOM login]
  Twenty-two recommendations were established to enable Western Illinois University to ensure that campus technology is both secure and up-to-date in order to meet growing technological demands, both in terms of infrastructure and user support.
• Meeting Minutes and Reports
  Committees and task forces charged with meeting the technological future of Western Illinois University attempt to publish minutes from their meetings on a regular basis to provide an open forum of their efforts.

Technology Offices

Technology Policies

Technology Committees

 

 

 

 

Planning, Budget, and Institutional Research
Sherman Hall 315 • 1 University Circle • Macomb, IL 61455
Phone: 309/298-1185 • Fax: 309/298-2006
upb@wiu.edu