Higher Values in Higher Education

Comments and Complaints

Participants in the Title IV Federal Financial Aid under the Higher Education Act of 1965, as amended, are required to direct students to a state agency for assistance with unresolved complaints. Related regulations require all Title IV participating institutions, regardless of the origin of their state authorization to operate, to comply with state agency complaint process and to communicate such information publicly. Under Federal rule 34 CFR §600.9 and §668.43(b), Title IV eligible institutions must make available to students or prospective students, upon request, a copy of the documents describing the institution’s accreditation and state authorization. The institution must provide its students or prospective students with contact information for filing complaints with the University, its accreditor, and the state.

Student and graduate comments and complaints are addressed separately for discrimination, ethics, police conduct, and/or all other institutional issues. University policy, procedure, and contact information for each type of complaint are described below.

All student complaints should first be addressed at the local level (the level at which the complaint arises). If it cannot be resolved at the local level, the complainant should express his/her complaint to the head of the academic department or administrative unit after referring to the University Organizational Chart or the University Directory to determine the appropriate contact. If the complaint is not resolved at this level, the following individual(s) should be contacted:

Complaint Type Contact Information Telephone Fax Email
Discrimination Ms. Andrea Henderson
Director, Equal Opportunity and Access
Sherman Hall 203
(309) 298-1977 (309) 298-3455 AD-Henderson@wiu.edu
Ethics Ms. Rica Calhoun
Ethics Officer/General Counsel Attorney
Sherman Hall 208
(309) 298-3070 (309) 298-3455 RH-Calhoun@wiu.edu
Police Conduct Mr. Scott Harris
Director, Office of Public Safety
Mowbray Hall
(309) 298-1949 (309) 298-2884 SD-Harris2@wiu.edu
Student Services-Macomb Dr. Ron Williams
Interim Vice President,
Student Services
Sherman Hall 321
(309) 298-1814 (309) 298-2558 RC-Williams@wiu.edu
All Other-Macomb Dr. Nancy Parsons
Associate Provost, Undergraduate and Graduate Studies
Sherman Hall 211
(309) 298-1066 (309) 298-2021 NP-Parsons@wiu.edu
Quad Cities Dr. Joseph Rives
Vice President, Quad Cities and Planning
3240 Quad Cities Complex
(309) 762-9481 (309) 764-7172 J-Rives@wiu.edu

State of Illinois

The Illinois Board of Higher Education (IBHE) maintains the master plan which guides development of the state’s system of public and private colleges and universities, and it maintains an online complaint system for registering institutional complaints at complaints.ibhe.org . This website includes step-by- step instructions and key information regarding the complaint process.

State of Iowa

Western Illinois University is certified by the State of Iowa to provide educational certificates and degree programs in Museum Studies and distance education in Iowa. In serving students from Iowa, the Iowa College Student Aid Commission maintains a system to document concerns, questions, and complaints related to post-secondary educational institutions.