University Technology

Account Information (ECom)

User accounts for students, faculty, staff, departments, and organizations are known as "ECom Accounts." ECom is short for "Electronic Communication". Your ECom account grants you access to:

  • A Zimbra account (which includes email, calendaring, document sharing, etc.) with 1GB storage space
  • 1GB of storage space for web pages and/or personal files on a backed up network drive
  • Access to services requiring use of an ECom username/password (i.e. computer labs and WesternOnline)

Managing Your ECom Account

There are three steps to managing your ECom Account.

  1. Getting Your Account
  2. Activating Your Account
  3. Changing your password through Guava

Changing Your Ecom Password

Per the University Password Policy, ECom passwords must be changed at least once every 120 days. If you suspect that another person may have access to your account, change your password immediately. Please note, you can only use GUAVA to change your password. If you change your password using the utilities in Microsoft Windows or in programs like Microsoft Outlook, your ECom password will not change.

  1. Visit GUAVA at www.wiu.edu/guava
  2. Login using your ECom username & password
  3. Click 'Personal'
  4. Enter your new password using the 'Update Account Password' form field
  5. Click 'Change Password' button. After processing your info, you should see a confirmation screen verifying that your password was successfully changed.

Creating Passwords

In general, passwords should

  • be easy for you to remember - but difficult for other people to guess.
  • consist of a combination of letters & other characters, with unusual spelling and/or capitalization.
  • NOT be easily guessed/Googled words, such as your favorite color, names of friends, family members or pets, or numbers such as your birth date or telephone number.

NEVER share your password with others. NEVER email your password. NEVER give it out on the phone. NEVER leave it written down where others could take it. [ More About Passwords... ]

Passwords protect your information privacy. They also prevent people from posing as you to harass you or others, use your information for illegal gains, or ruin your reputation. Protect Yourself.

Lost or Locked Passwords

Forgotten your password? Entered it wrong too many times & locked it up? Our Support Center can reset it for you.

Termination of ECom Accounts

ECom accounts are only guaranteed to be available for one semester after graduating or otherwise leaving the University. When ECom accounts are purged, files saved on your University network drives, personal web pages, and Zimbra e-mail accounts will be deleted. An e-mail notification will be sent one month prior to ECom termination.