University Technology

ResNet (Residence Hall Network)

Warning About File Sharing

Use of file sharing software to provide access to copyrighted material is in direct violation of Western Illinois University's Appropriate Use Policy. All notices of copyright infringement will be forwarded to the individual or individuals indicated in the notice as determined by university personnel. It is the sole responsibility of the individual to cease the copyright infringement. If the individual continues the copyright infringement, they can be held liable for penalties that are specified in relevant copyright laws.

ResNet provides up to 5 Gbps for internet access, as well as network & technical support to students who wish to connect their computer systems to the WIU network within WIU residence halls and graduate & family housing.

Helpful Information

 

NEW Fall 2018

ResNet Internet Speed Increased from 3 Gbps - 5 Gbps:

Students that reside in the residence halls and graduate and family housing now have a 5 Gbps Internet connection, for ResNet as a whole.

Network Equipment Upgrade [Lincoln, Washington, Grote]

Students that reside in Lincoln, Washington, and Grote halls will benefit from new network equipment that will provide 1 Gbps connections to each residence hall room and 10 Gbps up-links from the buildings to the network CORE.

Wireless Equipment Upgrade [Lincoln, Washington, Grote, Corbin, Olson, Westbrook House]

Students that reside in Lincoln, Washington, Grote, Corbin, Olson, and Westbrook House will benefit from new 802.11AC Wave2 wireless access points.

 

Online Help 24/7

Western's Knowledgebase is online help available 24 hours a day, 7 days a week. Search from thousands of answers about computer technology, software, and more.

 

Services Provided

uTech provides a full-time ResNet Manager who will work with the ResNet student workers and full-time UT staff to maintain the ResNet environment and

First level support consisting of

  • general computer or network connection support 
  • general technology inquiries through the Help Desk
  • student ResNet workers for connecting a personal computer to ResNet and accessing Internet resources

When necessary, issues will be escalated to second and third level support for advanced troubleshooting of network related issues.

Levels of Support

ResNet has a goal of being able to provide 85% of requested support within the following impact and time guidelines.

Severity Level 1 (Catastrophic) - e.g., no access to the Internet or campus resources for all residence halls

  • Service Response time of 30-60 minutes

Severity Level  2  (Urgent) - e.g., no access to the Internet or campus resources for one entire residence hall

  • Service Response time of 1-2 hours

Severity Level 3 (Significant) - e.g., several users unable to access Internet resources

  • Service Response time of 4-8 hours

Severity Level 4 (Limited) - e.g., individual user problem

  • Service Response time of 1-2 days, however, this is dependent upon the availability of the user for call back and support.
Supported by ResNet Technicians
  • Software that connects to the Internet (Instant messengers, Email, etc.)
  • Web browsers (Internet Explorer, Firefox, Safari, etc.)
  • Network card installation
  • Spyware removal
  • Switch support
  • Virus removal
Sorry, our ResNet technicians cannot support the following:
  • Hardware (monitors, printers, mice, etc.)
  • Other software (MS Word, Photoshop, etc.)
  • Computers that will not boot into safemode