University Technology

University Technology Announcements

Internet Egress Failover Test Scheduled for Tues., Nov. 24

November 17, 2015

University Technology will be testing the ability of our network system to failover between the two ISP’s connections that service the Macomb campus. These connections are setup to work together and to back each other up in the event one of the connections was to fail.

This test will consist of disabling one of the connections and making sure the other connection can adequately provide Internet services for the Macomb campus with the disabled connection. This test will be performed at 5:00 am on November 24, 2015 to minimize the interruption of services for our customers.

Please contact uTech at (309) 298-2704 if you have any concerns.

Notice: Tech Support Phone Scam

October 14, 2015

There have been reports of individuals receiving calls to their personal and WIU phone numbers from an organization known as "Geek Support" or "Geek Squad", who claim there is a problem with their computer and they want to help. This is a scam.

If you get a call from someone who claims to be a tech support person, hang up and call the uTech Support Center directly at (309) 298-2704 to verify. A caller who creates a sense of urgency or uses high-pressure tactics is probably a scam artist. Never give control of your computer to a third party who calls you out of the blue.

For more information on this scam, see

QWS3270 Splash Screen Removed

QWS splash screen

September 18, 2015

If you use QWS3270 to connect to the mainframe, say farewell to the "wiu" splash screen. We have removed this unnecessary screen and your 3270 sessions will now display the login screen immediately at connection time.

University Technology Reorganization Information

September 10, 2015

Information on the planned reorganization of University Technology as presented by Steve Frazier, CIO, on September 10, 2015.

Changes to Public University Directory

September 10, 2015

The online public directory, accessible at, has been updated to comply with changes requested in IT Governance proposal #50, approved by the IT Governance Council in December 2014.

This directory, which is available to the general public, has had some information removed in order to better protect WIU employees and students against misuse from spam and phishing attempts. Most notably, complete listings of students by curriculum and office locations for employees have been removed. The information removed from the public directory will continue to be be accessible via a password-protected directory at that is only available to WIU students and employees.

Notice About Potential E-mail Scams

September 1, 2015

In late August, 36 million names, addresses and phone numbers of registered users at the Ashley Madison web site were posted on the Internet. All these records are now out in the open, exposing highly sensitive personal information. Internet criminals are going to exploit this in many ways - ensure you protect yourself.

Changes to WIU's Wireless Internet

August 19, 2015

This summer, University Technology made some modifications to the university's wireless network that will improve the way in which users connect to wifi. As such, the process for connecting to wifi has slightly changed. learn more and get connected today!

Zimbra Upgrade Planned for August 14

August 11, 2015

University Technology will be upgrading Zimbra the evening of Friday, August 14th. This will affect both the Macomb and Quad Cities campuses.

The upgrade includes dozens of behind the scenes performance improvements and bugfixes as well as a few new features including:

  • Zimbra Touch Client - Provides support for touch-capable mobile devices.
  • Zimbra Web Offline Mode - Optional feature which allows you to continue using the web client and accessing your data without connectivity to the server.
  • High-Fidelity Document Preview
  • Improved ActiveSync (mobile) performance and scalability
  • Accessibility Improvements
  • Shared Mailboxes
  • Support iOS 8 and Windows 10
  • The default WIU theme is being updated to comply with some design changes in Zimbra. The original WIU theme will still be optionally available.

Zimbra will be unavailable from Friday, August 14th, at 9 pm through 6 am Saturday.

Questions can be directed to the uTech Support Center at or (309) 298-2704

uTech Employee Recognition Awards

June 5, 2015

Most of the work performed by uTech Employees is done "behind the scenes" - where faculty, staff, and students do not generally see the people making our technology work. Our efforts impact everyone on the WIU campus, yet many remain unaware of the highly-skilled, complex issues our employees solve every day to keep WIU connected. We'd like to give a big "THANKS" for all our employees who work very hard, often under tight deadlines, and in sometimes less-than ideal conditions. [View uTech Employee Recognition Program & Award Winners]

uTech SOAR 2015 presentation available on the web

June 3, 2015

As part of the 2015 Summer Orientation and Registration (SOAR) programs, Bev Baker, Shannon Cramer and Kevin Morgan present "Inside Tech". The presentation invites attendees to visit with uTech to find out what the uTech Computer Store and uTech Support Center can do for you. Get the inside track on discounts, Apple and Dell products, cool accessories, computer requirements and repair services. Discover how to smooth the way for the fall semester and find help when you need it.

Download a copy of the presentation (PDF format). If you have any questions, please feel free to contact Bev Baker at (309) 298-2704.

Graduated Response System for DMCA and HEOA Response Policy Going into Effect on April 13

April 9, 2015

Downloading and/or sharing copyrighted material is illegal and not acceptable at Western. Starting Monday, April 13, a graduated response system will be implemented in order to help handle violations of WIU's DMCA and HEOA Response Policy. First offenses will result in a 2-hour ban from using the Internet. View the DMCA/HEOA Response Policy and information on the graduated response system.

VPN Requirement for Off-Campus Access to WIUP Starting April 27

March 27, 2015

On April 27 we will be requiring the use of a VPN to access WIUP from off-campus in order to the improve the security of accessing mainframe data. View more details and learn what this will mean for you.

Tri States Public Radio: Improving Wireless Access at WIU

January 18, 2015

Steve Frazier, CIO, and Dan Romano, Director of University Technology, were recently interviewed by Tri States Public Radio and talked about the challenges of improving wireless internet in campus buildings.  Read the article at

Office 365 available for free to all current students

August 21, 2014

As part of WIU's contract with Microsoft, we can now offer all current students access to Office 365 at no cost. For details, visit