University Technology

University Technology Announcements

Buhs Named Assistant Lab Manager

October 30, 2017

Jacob BuhsWe are pleased to announce that Jacob Buhs, Microcomputer Support Specialist II in uTech's Desktop & Hardware Support unit, will assume the role of Assistant Lab Manager for uTech labs on November 1, 2017.

Jacob has a MS in Instructional Design and Technology and brings more than 18 years of various technology experiences to the uTech Labs unit. Jacob's background with virtual desktops, Windows and Mac operating systems, hardware repair and desktop support are a welcome addition to the Lab unit.

Please join us in congratulating Jacob on this well deserved promotion!

Notice on Phone Recording Scam 

October 20, 2017

University Technology has received a report of a phone scam on the Quad Cities campus. This scam is similar to the "Can You Hear Me" scam first reported by the FCC in March. 

Don't answer calls from unknown numbers. Let them go to voicemail. If you answer and the caller (often a recording) asks you to hit a button to stop receiving calls, just hang up. Scammers often use these tricks to identify, and then target, live respondents. If you receive a scam call, write down the number and file a complaint with  the FCC  so we can help identify and take appropriate action to help consumers targeted by illegal callers.

Google Drive transitioning to Drive File Stream for Mac/PC

October 19, 2017


Note: the Google Drive service itself is not going away; you will continue to be able to visit drive.google.com to upload and share files and documents using your browser, and will continue to be able to use the Google Drive app on your mobile devices (iPhones, Android devices, iPads, etc.).


 If you use the Google Drive application to sync files on your Windows or Mac computer with Google Drive, please take note: this application will no longer be supported starting on December 11th, 2017, and will shut down completely on March 12th, 2018.

Users who are still running the Google Drive application will start seeing notifications in October that it is “going away” and will be instructed to use one of two replacement applications, depending on whether they are a home* or business user.

University Technology recommends that WIU students and employees that need a local syncing solution switch to the new application called Drive File Stream . This application can be downloaded at https://www.google.com/drive/download.

If you need assistance installing the replacement program, please contact the University Technology Support Center at (309) 298-TECH or support@wiu.edu.


 * Home users have access to the application “Backup and Sync”; however, this application is not recommended for WIU students or employees using WIU’s G Suite.

New Look for Google Calendar

October 19, 2017

Google Calendar has a new look! Starting today, WIU students, employees and alumni can opt-in to the new style by clicking the "Use new calendar" button in the upper right of the Google Calendar web page. Learn what's new with the new version.

To go back to the old Calendar at any time, click Settings Settings and then   Back to classic Calendar. Note: around February 28, 2018, this new version of Google Calendar will be permanently rolled out to everyone, so we encourage you to try the new version at your earliest convenience to get used to the interface.

Sensitive Data Scanning Scheduled for Fall Semester

August 31, 2017

In an ongoing effort to abide by WIU’s Sensitive Data Handling Procedures, University Technology’s IT Security Team will be performing sensitive data scans on all University-owned desktop and laptop computers this fall. If sensitive data (credit card numbers or social security numbers) is located, users will be contacted and asked to remove or properly protect the data.

What follows is a tentative schedule of when areas will be scanned for sensitive data:

  • September 4-10, 2017: College of Fine Arts & Communication, University Libraries, University Technology, Electronic Classrooms, Departmental Labs
  • September 11-17, 2017: Administrative Services, Student Services, Internal Auditing, President's Office, Athletics, Equal Opportunity & Access, Government Relations, Institutional Research and Planning, Office of General Counsel
  • October 9-15, 2017: College of Arts & Sciences, College of Education & Human Services
  • October 16-22, 2017: Office of the Provost, College of Business & Technology, Advancement & Public Services, WIU-Quad Cities, and all other areas

We need your assistance to ensure that scanning can be completed in a timely and efficient manner:

  • During your dates above, ensure that you leave all computers turned on as much as possible. This includes all Windows and Apple desktops and laptops owned by the University (but not tablets/iPads).
  • If you have any equipment that is not regularly used (laptops in storage, computers in vacant offices, etc.), please ensure that you have turned these machines on and logged into them prior to your scheduled scan date. Some of these computers may need security patches applied prior to scanning. Once any patches have been installed, you can log out of the machine (but leave it powered on).

If you have any questions, please contact the uTech Support Center by calling (309)-298-TECH, emailing support@wiu.edu, or visiting us in Stipes Hall 126. You can also chat with us online at wiu.edu/supportcenter.

Your assistance is greatly appreciated!

Issues with Select Smart TVs and WIU's Wireless Internet

Update: August 25, 2017

On the morning of Thursday, August 24, the Network Team implemented a fix for the wireless connection issues affecting TCL Roku Smart TVs. Those affected by this problem should now please attempt to connect their TVs to the wireless network. There is self help information available at http://www.wiu.edu/wireless: click on the "a WIU student" button, and then the "Other Device" button. The information you will need is toward the bottom of the page under "Registering a Device by MAC Address in Residence Halls/Graduate Family Housing".

If you still need assistance, please contact the uTech Support Center at (309) 298-TECH, via email to support@wiu.edu, or by coming in to Stipes Hall 126 during regular office hours.

August 21, 2017

Most Smart TVs are able to connect to the wireless environment in the Residence Halls with minimal difficulties. However, we are aware that TCL Roku Smart TVs are currently not able to connect to the wireless environment. These devices are not listing the WIU SSIDs as available networks and we do not see the devices associating with the wireless controllers.

Our technicians are continuing to work on this problem with customers. Technicians will be sending an e-mail update to their Smart TV service request customers explaining the situation, and suggesting the use of PlayStation, Xbox, Chromecast, and other external devices that attach to the TV and can connect to the network as a temporary workaround.

We will keep you informed of our progress and hopefully have a solution soon.

If you are experiencing a problem connecting to wireless, please contact the Support Center at (309) 298-TECH, via email to support@wiu.edu, or stop in to Stipes Hall 126 between 8am-noon/1pm-4:30pm. As a reminder, instructions for connecting to WIU's Wi-Fi can be found at wiu.edu/wifi

Special Support Center Hours during Move-in Weekend

August 16, 2017

During the Fall 2017 move-in weekend (August 18-20), the uTech Support Center will have extended hours to help students with their technology needs:

Phone Support (309-298-TECH):
    • Friday 7:30 a.m. - 9:00 p.m.
    • Saturday & Sunday 8:00 a.m. - 9:00 p.m.
Walk-In Support (Stipes Hall 126):
 
  • Friday  -  Sunday 8:30 a.m. Noon, 1:00-4:00 p.m.  

Regular hours will resume on Monday, August 21. Welcome back students and faculty!

Update on connecting to WIU’s Wi-Fi

July 27, 2017

In an effort to further simplify the process for connecting mobile devices to WIU’s Wi-Fi, University Technology is now providing two methods for getting online: traditional and advanced.

Wireless Connection Options
  • Traditional: connect your device to the WIU-SECURE wireless hotspot and enter your ECom username and password, similar to how you may connect to password-protected Wi-Fi at home. Note that you will need to update the password in your device settings whenever your ECom password changes.
  • Advanced: connect your device to the WIU-SETUP wireless hotspot, open a browser to onboard.wiu.edu, and carefully follow the multi-step instructions (printing and following instructions at wiu.edu/wifi is recommended). This process is recommended for newer mobile devices, and requires the download and installation of a wizard to configure your device. After completion, a certificate installed on your device will provide 4-years of uninterrupted wireless access (i.e. no password to change on your device).
Who Do I Contact for Assistance?

For help with Wi-Fi, please contact the uTech Support Center at (309) 298-TECH, visit us in Stipes 126, or chat with us online at wiu.edu/supportcenter. You can also find instructions for connecting to wireless at wiu.edu/wifi, including more specific instructions for guests and those wishing to connect multimedia/gaming devices to Wi-Fi.

uTech SOAR 2017 presentation available on the web

June 6, 2017

Visit with University Technology (uTech) to find out what we can do for you. Get the inside track on student discounts, Apple and Dell products, cool accessories, computer requirements, and repair services. Discover how to smooth the way for the fall semester and find help when you need it.

Download a copy of the presentation (PDF format). If you have any questions, please feel free to contact Rebecca Slater at (309) 298-2704.

A Note on Recent Wi-FI Maintenance

Updated May 29, 2017

University Technology has completed the scheduled changes to the University’s wireless networks. All users of WIU’s wireless networks must re-configure their wireless devices to properly reconnect to Wi-Fi on the Macomb and Quad Cities campuses. Detailed instructions for connecting to wireless can be found online at wiu.edu/wireless.

Note regarding Windows 10 devices: in some instances, Windows 10 devices are taking longer than expected to complete the initial registration process. Workarounds are available, so if you need assistance with wireless on Windows 10, please contact the uTech Support Center at (309) 298-TECH or email support@wiu.edu. We will continue working on this issue in the meantime.

May 27, 2017

On the evening of May 26, 2017, University Technology performed scheduled maintenance on the University’s wireless networks. Much of this wireless maintenance has been completed, but we have a few outstanding issues we are continuing to work to resolve. Work will be continuing throughout the holiday weekend.  

Instructions for connecting to wireless can be found at wiu.edu/wifi - however, if you try to connect and experience problems, please email us at supportcenter@wiu.edu. Thank you for your patience this weekend.

Important notice on "Google Docs" phishing email

May 3, 2017

May 3, 2017 4:31 p.m. update:  Google has released an official statement on the phishing email: "We have taken action to protect users against an email impersonating Google Docs & have disabled offending accounts. We’ve removed the fake pages, pushed updates through Safe Browsing, and our abuse team is working to prevent this kind of spoofing from happening again. We encourage users to report phishing emails in Gmail."


On May 3, many members of Western Illinois University received a phishing email scam (see screenshots below). The email message impersonated a message from Google indicating that a user (possibly known to you) shared a Google Doc with you. The “Open in Docs” button in the message linked to a fraudulent website that then asked the user to grant permissions to a fraudulent “Google Docs” application. View more details in this emerging phishing scam.

If you received this or any other phishing message
  1. Report it as phishing to Google so they can block future copies of the message from being delivered to the University.
  2. Do not reply to to message or click on any links within the phishing email message
If you clicked on the “Open in Docs” link/button within the email:
  1. If you clicked on the link but did not grant permission to the “Google Docs” application, change your ECom password in Guava. Your account could be compromised and action needs to be taken immediately to protect your data.
  2. If you clicked on the link and DID grant permission to the “Google Docs” application
      1. Go to https://myaccount.google.com/permissions,
      2. Sign-in if you haven’t already
      3. Select "Connected Apps & Sites" under the "Sign-in & Security" menu on the left side of the screen.
      4. Click "Manage Apps" under the "Apps connected to your account" on the right-hand side of the screen.
      5. Click on "Google Docs" and click the "Remove" button.
      6. Then change your ECom password in Guava .
  3. Notify the uTech Support Center at (309) 298-TECH or support@wiu.edu if you need assistance or have additional concerns.
Phishing Email Details

The email message received looked similar to the following:

 

 Clicking the “Open in Docs” link takes you to a page similar to the following:

 

Please be constantly aware of these social engineering and phishing scams. They are not always received via email, but include telephone calls, use of social media, and other attack avenues.

Sincerely,

Robert P Emmert Jr
Director, University Technology/Security
(309) 298-2704
support@wiu.edu

WIU’s Central Sign-On Login Page Changing April 13

April 6, 2017

On the evening of Thursday, April 13, 2017, University Technology (uTech) will be upgrading the University’s “Central Sign-On Authentication” server software. This system is used by all WIU employees, students and alumni to log in to resources such as email/calendaring, WesternOnline & Purple Post.

Part of the upgrade is the appearance of the sign-on pages (see image below). Please expect this new layout when you log in after April 13. As always, verify that the address bar starts with https://auth.wiu.edu/ before entering your password in order to protect yourself against illegitimate phishing websites.

 

If you have any questions, please contact the uTech Support Center at (309) 298-TECH or support@wiu.edu.

Reminder: Some technology purchases require IT Governance prior approval

March 13, 2017

WIU employees: you prepare to purchase, create bid specifications for the purchase of, or otherwise procure technology or technology-related products and services, please keep in mind that some such purchases and projects require prior approval by the University's IT Governance process. Adherence to IT Governance requirements applies regardless of the means of payment (if any) - whether purchase order (PO), direct pay authorization (DPA), P-card, or procurement at no cost.

What requires IT Governance approval prior to purchase?

Requests from the University community for technology-related improvements and purchases of equipment, software, or services that meet one or more of the following criteria must receive prior approval through IT governance:

  • Impacts the University significantly from a directional, policy, services, systems, security, financial process, operational, or strategic perspective.
  • Integrates with one or more existing systems (software, hardware, infrastructure, or administrative or academic data).
  • Requires significant funding. IT expenditures exceeding the current designated threshold of $15,000 require prior IT governance approval.

The IT Governance Council, which provides final approval of those requests requiring IT governance approval (not all requests require Council approval), usually meets in scheduled, public meetings only once or twice per semester. The IT Governance Council will meet for the last time this semester on Tuesday, April 18, 1:00-2:00 pm, in the University Union Capitol Rooms.

For more information about IT Governance - including justification, structure, and process - see the IT Governance website at http://www.wiu.edu/itgov or email AskITGov@wiu.edu.

IT Governance Executive Committee
wiu.edu/itgov | AskITGov@wiu.edu

Chrome Users Targeted with Malware via New "Font Wasn't Found" Technique

January 25, 2017

Google Chrome users need to be on the lookout for websites trying to trick them into downloading a font update package for their browser, as most chances are that the file is laced with malware.

This infection technique was discovered by Proofpoint researchers, who say that only Chrome users on Windows are targeted, only from specific countries, and only if they navigated to a compromised website using a specific route (referrer), such as search engine results.

View more details and learn how to protect yourself.

Notice from the Federal Bureau of Investigation Regarding Employment Scams Targeting College Students

January 20, 2017

The Federal Bureau of Investigation has issued an alert regarding an email scam targeting college students. In brief:

College students across the United States continue to be targeted in a common employment scam. Scammers advertise phony job opportunities on college employment websites, and/or students receive e-mails on their school accounts recruiting them for fictitious positions. This "employment" results in a financial loss for participating students.

The following are some examples of the employment scam e-mails:

"You will need some materials/software and also a time tracker to commence your training and orientation and also you need the software to get started with work. The funds for the software will be provided for you by the company via check. Make sure you use them as instructed for the software and I will refer you to the vendor you are to purchase them from, okay."

"I have forwarded your start-up progress report to the HR Dept. and they will be facilitating your start-up funds with which you will be getting your working equipment from vendors and getting started with training."

"Enclosed is your first check. Please cash the check, take $300 out as your pay, and send the rest to the vendor for supplies."

Never accept a job that requires depositing checks into your account or wiring portions to other individuals or accounts.

Many of the scammers who send these messages are not native English speakers. Look for poor use of the English language in e-mails such as incorrect grammar, capitalization, and tenses.

Forward suspicious e-mails to the college’s IT personnel and report to the FBI. Tell your friends to be on the lookout for the scam.

Review the complete FBI alert at ic3.gov.

Notice from the Illinois Department of Innovation & Technology Regarding Recent Phishing Attempts

January 12, 2017

The following message is from the Illinois Department of Innovation & Technology (DoIT):

"Cybersecurity continues to be a growing threat and we, as state employees, are often the first line of defense. The DoIT Security Team has seen a significant increase in phishing attempts recently, and we want to bring this to your attention and reinforce best practices.

"As a reminder, phishing (pronounced fishing) is a type of deception or fraud that uses email messages, websites or phone calls to dishonestly exploit sensitive information from you. Phishing links can also install malicious software on your computer.

"In the recent phishing incident, state employees received phone calls. They specifically received a call from the number 855-683-5473. The call states that a security breach has been detected on your computer and requests a call back. If you receive this call or a similar unusual request, do not return the call and contact our DoIT Help Desk immediately through the online Report A Problem link (https://www2.illinois.gov/sites/doit/support/Pages/ReportAProblem.aspx).

"Please know that DoIT does not leave a voicemail or email message requesting you to contact us at any number other than the Help Desk numbers or a specific DoIT employee. Any email or phone communication that directs you to other numbers should be considered suspicious and reported to the Help Desk immediately.

"For more information, please visit DoIT’s Cybersecurity page at https://www2.illinois.gov/sites/doit/ or contact our security team at DoIT.Security@illinois.gov. Thank you for your cooperation as we work together to protect our state for a more cyber secure Illinois."

Andy Woerly Managing uTech's Special Projects

January 11, 2017

Andy Woerly

We are pleased to announce that Andy Woerly has offered to step in and fill a gap within uTech of managing special projects. Special projects are projects internal to uTech that do not clearly fall under any specific uTech area of responsibility.

Reporting to Rebecca Slater, he will be responsible for managing special projects within uTech to ensure they are delivered on time and within scope. In addition, he will be designing and implementing project management standards, including development of tools and templates that will be utilized to manage projects.

Andy came to WIU in 2000 as a research and instructional technical consultant in academic computing. He served as interim director of Academic Computing from 2000 to 2001. While managing the server and desktop support environments, Andy served on the Data Transfer Task Force that streamlined equipment needs while establishing new standards based on strategic plans. In 2008, Andy was chosen to manage Classroom Support Services and lead multiple classroom and conference room upgrade projects across campus, as well as participated in QC campus technology planning. Prior to working at Western, he was a LAN administrator with McDonough District Hospital in Macomb. He has also worked as a controller and system administrator with Marriott in Florida. Andy earned his Bachelor of Arts in General Studies, with a minor in Religious Studies from Western Illinois University. He also has a CompTIA Project+ certification.

Please join us in congratulating Andy on his new role!

Welcome Daniel Leeds to uTech!

January 9, 2017

Daniel LeedsPlease welcome Daniel Leeds to University Technology!

Dan started as a full-time helpdesk technician in the Support Center on December 21. He is no stranger to many of you - not only did he earn his Computer Science degree at WIU, but he previously worked for uTech as a student employee in the Support Center. As a student employee, Dan enjoyed the work and his various colleagues within the Support Center. He now looks forward to assisting the members of the university in a full-time capacity.

Join us in welcoming Dan to the team, and make sure you say hello the next time you are in Stipes Hall!

Welcome Rebecca Slater to uTech!

January 4, 2017

Rebecca SlaterWe are pleased to announce that Rebecca Slater has joined Western Illinois University effective January 3 as the Director of User Support Services in University Technology. She will be overseeing the Help Desk, Desktop Support, Classroom Support services, and the uTech Labs. Rebecca comes to us from the Memorial Health System in Springfield, Illinois, where she served as the Information Security Officer. She has extensive experience in user support, compliance, risk management, business continuity, project management, process improvement, and fiscal responsibility.

Rebecca is looking forward to working with our University’s community! She is customer-oriented and has a proven track record of working with a technologically-diverse population. One of her first initiatives will be to collaborate with the colleges and departments to refine or develop common expectations of service and support. Her knowledge of IT best practices will benefit the maturity level of uTech’s user support services, helping to increase overall user satisfaction across both campuses.

She earned her Master of Business Administration – IT Management from Western Governors University in 2016.

Rebecca can be reached at the uTech Support Center in Stipes Hall or by calling (309) 298-1177 or via email at R-Slater@wiu.edu. Please join us in welcoming Rebecca to Western!

How to Report Phishing & Spam Emails in Gmail

December 13, 2016

Now that the University has migrated to Gmail and Google Apps for Education (now known as G Suite), we wanted to inform you that the way you report suspicious emails has changed.

There are two types of suspicious emails that can be reported to Gmail - spam and phishing. While unsolicited spam messages are aggravating to deal with, phishing messages can be dangerous and result in compromised personal data, loss of finances, etc.

To Report Spam

To mark an email message as spam, simply click the “Report Spam” icon within Gmail . The more you report email messages as spam, the better Gmail gets at automatically marking similar messages as spam in the future. There is no need to report or forward spam messages to the uTech Support Center.

To Report Phishing

Some spammers send fraudulent mass-messages called ‘phishing.' These messages are intended to obtain your personal information (such as usernames and passwords, credit card numbers, bank account information, etc.).  If you receive one of these messages:

  1. Forward the original message to phishing-report@wiu.edu .
  2. Then, mark the email message as a phishing attempt within Gmail. Click the down arrow next to Reply button at the top-right of the message pane, and select Report Phishing . This will automatically send a notification to the Gmail Team alerting them of the message. This will also label the message as spam, removing it from your inbox.

You should always be wary of any messages that ask for your personal information, or messages that refer you to a web page asking for personal information.

Information Technology Strategic Plan Review

November 17, 2016

Work on the 2017-2022 version of the Western Illinois University Information Technology Strategic Plan began over a year ago when University Technology Advisory Group (UTAG) members reviewed and edited the 2013-2018 version in a series of sessions. The primary focus at that time was centered on removing accomplished items and rewording endeavors that were in progress. Since then, Stephen Frazier, CIO, researched what other universities and colleges were including in their newer IT strategic plans as well as numerous predictions of the future for technology and higher education.

The University Technology staff has vetted this draft. It has also been shared for comment with various governance groups including UTAG, the Council for Instructional Technology, the Faculty Senate, the Student Government Association, and the Deans and Directors that report directly to the Provost. In the spring semester, it will be presented to the President’s Cabinet and then the Board of Trustees for their ratification.

We encourage the University community to review and provide feedback on the draft 2017-2022 IT Strategic Plan. The document and its feedback form are only available to Western Illinois University employees and students and require that you be logged on using your university-assigned credentials. Please feel free to also email feedback to Stephen Frazier, CIO, at SL-Frazier@wiu.edu. He is also available to speak to groups upon invitation.

To access the draft document and feedback form, please visit www.wiu.edu/itstrategicplan.

WIU's CAIT Offers Correctional GED Preparation Curriculum

June 8 2016

The Center for the Application of Information Technologies (CAIT) at Western Illinois University is working on a national project that has never before been attempted in the United States. The center is successfully providing correctional facilities with an internet-based high school equivalency program, known as i-Pathways, for inmates to use while incarcerated.

Read more about this great project in the university press release.

Third-Party Security Breach Notifications

June 15 2016

Starting today, University Technology will automatically notify you if your WIU email address was found in a data breach at a third-party. Our Technology Security group is using security researcher Troy Hunt's website haveibeenpwned.com to monitor for WIU.edu email addresses found in publicly leaked breaches. If your WIU email address is found in a breach, we will notify you so that you can take appropriate action - typically changing the password used on this third-party website and ensuring that you do not use the same password on any other websites.

If you receive a notice, it is important to understand that this breach did not happen at Western Illinois University. We are simply providing the information to our students and employees as a public service.

Sensitive Information Compliance with Google

April 1, 2016

In order to comply with WIU's Sensitive Data Handling Procedure, effective immediately, emails containing sensitive data (credit card numbers and Social Security numbers) will be blocked from sending via WIU Gmail accounts. Emails that contain sensitive data will not be blocked from being received, but will have their subject lines modified to indicate that sensitive data was found. These emails should be deleted as soon as they are no longer needed. Please contact the WIU uTech Support Center (309-298-2704 or supportcenter@wiu.edu) with any questions. 

uTech Employee Recognition Awards

June 5, 2015

Most of the work performed by uTech Employees is done "behind the scenes" - where faculty, staff, and students do not generally see the people making our technology work. Our efforts impact everyone on the WIU campus, yet many remain unaware of the highly-skilled, complex issues our employees solve every day to keep WIU connected. We'd like to give a big "THANKS" for all our employees who work very hard, often under tight deadlines, and in sometimes less-than ideal conditions. [View uTech Employee Recognition Program & Award Winners]