University Technology

University Technology Announcements

Hunt Named Director of University Technology-AIMS

September 26, 2018

Stacie Hunt Stacie Hunt, interim director of University Technology–Administrative Information Management Systems (AIMS) at Western Illinois University, has been named director of University Technology–AIMS, effective Sept. 1, according to WIU Interim Executive Director and Chief Information Officer (CIO) Rebecca Slater.

Hunt has served as the interim director of University Technology-AIMS since January 2016. She has worked in AIMS since 1997 in multiple roles, including applications programmer, application analyst and information technology manager.

"Stacie possesses an extraordinary mix of talents and abilities that make her a perfect fit for this position. She is an exceptional leader who excels at customer service and demonstrates remarkable technical skills," Slater said.

Prior to joining WIU, Hunt worked in the Accounting Systems department at Principal Financial Group in Des Moines, IA.

Hunt received her Bachelor of Business in Accounting from Western.

Reporting to the CIO, the director of AIMS coordinates and oversees the operational activities of AIMS. AIMS partners with University constituents to create, implement and support integrated information management solutions that contribute to the success of the University's mission.

Join us in congratulating Paul on his new title! 

ISP Maintenance to Affect Quad Cities Campus

September 14, 2018

WIU was notified Thursday afternoon that one of our ISPs will be experiencing an outage on Sunday September 16, 2018 between 06:00 - 10:00 am. This outage will affect the point to point link that is our direct connection between the Macomb and Quad Cities campuses. We are currently working on plans that should prevent any services between the two campuses from going down during the outage. There could be a slow down in those services as the alternate connection is much slower than the primary connection.

If for some reason the plans above do not work, a number of services at the QC campus will be affected for the duration of the outage.

Potentially Affected Services:

  • Wireless certificate and guest access will not be available
  • Any wireless device that uses WIU-DEVICE will not be able to connect
  • Some mainframe printing will not work
  • Lab PaperCut release stations and access to uPrint will be unavailable
  • Door Access Control will be working in offline mode, no updates to access will occur during the outage
  • Video Conferencing would require the manual entry of the 143.43.x.x number of the other end, as DNS will resolve to internal 10.x.x.x numbers which will not be reachable

Additional communication is being sent to social media and to individuals that are known to be affected by this outage on Sunday.

Sweet Named Director of the WIU Center for the Application of Information Technologies

July 24, 2018

Paul Sweet Paul Sweet has been named director of the Western Illinois University Center for the Application of Information Technologies (CAIT), according to WIU Interim Chief Information Officer (CIO)/Executive Director of University Technology Rebecca Slater.

Sweet began his career at Western more than 20 years ago as a graphic designer for CAIT. He has also served as instructional designer, project manager and, most recently, as production coordinator.

"Paul's demonstrated leadership will provide CAIT strategic focus to advance the organization to new levels," said Slater. "I have no doubt that CAIT will continue to generate new and exciting opportunities for the University to serve our constituency through his dedicated vision."

Sweet earned his M.S. in instructional design and technology and his B.A. in graphic design, both from WIU.

Reporting to the CIO, the director of CAIT will coordinate the daily activities and services of the Center in an effort to support CAIT's external initiatives, as well as the core values of Western Illinois University.

Join us in congratulating Paul on his new title! 

O'Donnell-Brown Named Interim Director of User Support Services

July 2, 2018

Sean O'Donnell-Brown has been named interim director of User Support Services, effective July 1. Before joining uTech, O’Donnell-Brown served as director (7 years) and assistant director (3 years) of Document and Publication Services (DPS), managing the staff (21-32 employees) and operations of a customer-focused department that provided a wide variety of print preparation, production, distribution, and related services for the University. He served as technology coordinator of a DPS predecessor office for ten (10) years prior to becoming assistant director.

O'Donnell-Brown has master's degrees in computer science and English (writing) from Western Illinois University and a bachelor's degree in math and English from the University of Wisconsin–Stevens Point.

Please join us in congratulating Sean on his new interim role.

Slater Named Interim CIO

June 6, 2018

Rebecca SlaterRebecca Slater, director of University Technology-User Support Services at Western Illinois University, has been named interim Chief Information Officer (CIO)/executive director of University Technology at WIU, effective July 1, according to Interim Provost and Academic Vice President Kathy Neumann. Slater replaces Stephen Frazier who will retire June 30.

Slater has served as the director of University Technology-User Support Services since January 2017. Previously, she was the information security officer at Memorial Health System (Springfield, IL) for four years.

"Rebecca's expertise brings a history of broad experience. Her ability to balance customer needs with the realities of technology, risk management and compliance, as well as business continuity will enable her to provide sound guidance and oversight of University Technology," Neumann added.

Previously, she served as the information system security administrator, Memorial Health System (2012-13), and in various positions at the Federal Reserve Bank of St. Louis, including business continuity coordinator, project manager and as an information security application analyst.

Slater earned her MBA (IT management) from Western Governors University and her B.A. in business administration from Lindenwood University.

Reporting to the provost, the Chief Information Officer plans, coordinates, directs and designs all operational activities of University Technology (uTech). The CIO collaborates directly with all areas in the University to identify, recommend, develop, implement and support technology solutions for all aspects of the organization. Areas within University Technology include telecommunications, web support, desktop support, help desk support center, classroom services, the Center for the Application of Information Technologies (CAIT), uTech labs, networks, enterprise systems, servers, networks and security.

New Gmail Web Interface Available to WIU

May 17, 2018

Google recently unveiled a new look and feel for the Gmail web interface, and now WIU students and employees can opt-in to try it out for themselves!

A complete rundown of all of the new features can be found on Google’s blog.

You can start using these new updates in Gmail on the web today, with some features appearing within the coming weeks. Go to Settings (the cog wheel in the top right corner of your inbox) and select “Try the new Western Illinois University Mail.” If you want to switch back later down the road, you can go to the same place and select “Go back to classic Western Illinois University Mail.”

As a reminder, complete help documentation for Gmail and all other products that are a part of WIU’s GSuite can be found at support.google.com. The uTech Support Center is also available to assist - contact us via any of the means located at our website.

Welcome Ian Szechowycz to uTech!

April 9, 2018

Ian Szechowycz Please welcome Ian Szechowycz to University Technology!

Ian has joined the User Support Services team as the Lab and Classroom Manager. Ian has been with WIU since 2014 as a Business Administrative Associate in Financial Systems. Ian also spent three years working as a uTech lead computer lab assistant while pursuing his Bachelor of Business degree, which he earned in 2012.

Join us in welcoming Ian to the team, and make sure you say hello the next time you are in Stipes Hall!

Rosner Named Quad Cities Technology Lab Manager

April 3, 2018

Thomas RosnerWe are pleased to announce Thomas O. Rosner as the new Quad Cities Technology Lab manager. Many of you are probably familiar with Thomas as he is a long time WIU and uTech team member. 

Join us in welcoming Thomas to his new role, and make sure you congratulate him the next time you see him on campus (or via video conference)!

 

Welcome Blake Andrews to uTech!

March 1, 2018

Blake AndrewsPlease welcome Blake Andrews to University Technology!

Blake is the newest employee of User Support Services - Desktop and Hardware Services. Blake's previous position was with a medical lab in Iowa.

Blake previously worked in uTech as a lead worker and also as a technical assistant for the College of Business and Technology in 2016. 

Join us in welcoming Blake to the team, and make sure you say hello the next time you are in Stipes Hall!

WIU/CAIT Participates in Senate Round Table on Correctional Education

February 22, 2018

The Center for the Application of Information Technology (CAIT), a division of University Technology at Western Illinois University, is presenting best-practices with technology in corrections education on February 26, 2018, at the Senate Round Table: Technology to Improve Education and Reentry in Prisons, hosted by the Office of Senator Brian Schatz (D-HI). This invitation is due to CAIT's successful deployment of i-Pathways, a web-based high school equivalency test preparation program, in the Illinois Department of Corrections. Currently, the Illinois Department of Corrections has the highest GED(r) pass rate in the country.

Learn more about CAIT at cait.org.

Buhs Named Assistant Lab Manager

October 30, 2017

Jacob BuhsWe are pleased to announce that Jacob Buhs, Microcomputer Support Specialist II in uTech's Desktop & Hardware Support unit, will assume the role of Assistant Lab Manager for uTech labs on November 1, 2017.

Jacob has a MS in Instructional Design and Technology and brings more than 18 years of various technology experiences to the uTech Labs unit. Jacob's background with virtual desktops, Windows and Mac operating systems, hardware repair and desktop support are a welcome addition to the Lab unit.

Please join us in congratulating Jacob on this well deserved promotion!

Notice on Phone Recording Scam 

October 20, 2017

University Technology has received a report of a phone scam on the Quad Cities campus. This scam is similar to the "Can You Hear Me" scam first reported by the FCC in March. 

Don't answer calls from unknown numbers. Let them go to voicemail. If you answer and the caller (often a recording) asks you to hit a button to stop receiving calls, just hang up. Scammers often use these tricks to identify, and then target, live respondents. If you receive a scam call, write down the number and file a complaint with  the FCC  so we can help identify and take appropriate action to help consumers targeted by illegal callers.

Google Drive transitioning to Drive File Stream for Mac/PC

October 19, 2017


Note: the Google Drive service itself is not going away; you will continue to be able to visit drive.google.com to upload and share files and documents using your browser, and will continue to be able to use the Google Drive app on your mobile devices (iPhones, Android devices, iPads, etc.).


 If you use the Google Drive application to sync files on your Windows or Mac computer with Google Drive, please take note: this application will no longer be supported starting on December 11th, 2017, and will shut down completely on March 12th, 2018.

Users who are still running the Google Drive application will start seeing notifications in October that it is “going away” and will be instructed to use one of two replacement applications, depending on whether they are a home* or business user.

University Technology recommends that WIU students and employees that need a local syncing solution switch to the new application called Drive File Stream . This application can be downloaded at https://www.google.com/drive/download.

If you need assistance installing the replacement program, please contact the University Technology Support Center at (309) 298-TECH or support@wiu.edu.


 * Home users have access to the application “Backup and Sync”; however, this application is not recommended for WIU students or employees using WIU’s G Suite.

Important notice on "Google Docs" phishing email

May 3, 2017

May 3, 2017 4:31 p.m. update:  Google has released an official statement on the phishing email: "We have taken action to protect users against an email impersonating Google Docs & have disabled offending accounts. We’ve removed the fake pages, pushed updates through Safe Browsing, and our abuse team is working to prevent this kind of spoofing from happening again. We encourage users to report phishing emails in Gmail."


On May 3, many members of Western Illinois University received a phishing email scam (see screenshots below). The email message impersonated a message from Google indicating that a user (possibly known to you) shared a Google Doc with you. The “Open in Docs” button in the message linked to a fraudulent website that then asked the user to grant permissions to a fraudulent “Google Docs” application. View more details in this emerging phishing scam.

If you received this or any other phishing message
  1. Report it as phishing to Google so they can block future copies of the message from being delivered to the University.
  2. Do not reply to to message or click on any links within the phishing email message
If you clicked on the “Open in Docs” link/button within the email:
  1. If you clicked on the link but did not grant permission to the “Google Docs” application, change your ECom password in Guava. Your account could be compromised and action needs to be taken immediately to protect your data.
  2. If you clicked on the link and DID grant permission to the “Google Docs” application
      1. Go to https://myaccount.google.com/permissions,
      2. Sign-in if you haven’t already
      3. Select "Connected Apps & Sites" under the "Sign-in & Security" menu on the left side of the screen.
      4. Click "Manage Apps" under the "Apps connected to your account" on the right-hand side of the screen.
      5. Click on "Google Docs" and click the "Remove" button.
      6. Then change your ECom password in Guava .
  3. Notify the uTech Support Center at (309) 298-8324 (298-TECH) or support@wiu.edu if you need assistance or have additional concerns.
Phishing Email Details

The email message received looked similar to the following:

 

 Clicking the “Open in Docs” link takes you to a page similar to the following:

 

Please be constantly aware of these social engineering and phishing scams. They are not always received via email, but include telephone calls, use of social media, and other attack avenues.

Sincerely,

Robert P Emmert Jr
Director, University Technology/Security
(309) 298-8324 (298-TECH)
support@wiu.edu

Reminder: Some technology purchases require IT Governance prior approval

March 13, 2017

WIU employees: you prepare to purchase, create bid specifications for the purchase of, or otherwise procure technology or technology-related products and services, please keep in mind that some such purchases and projects require prior approval by the University's IT Governance process. Adherence to IT Governance requirements applies regardless of the means of payment (if any) - whether purchase order (PO), direct pay authorization (DPA), P-card, or procurement at no cost.

What requires IT Governance approval prior to purchase?

Requests from the University community for technology-related improvements and purchases of equipment, software, or services that meet one or more of the following criteria must receive prior approval through IT governance:

  • Impacts the University significantly from a directional, policy, services, systems, security, financial process, operational, or strategic perspective.
  • Integrates with one or more existing systems (software, hardware, infrastructure, or administrative or academic data).
  • Requires significant funding. IT expenditures exceeding the current designated threshold of $15,000 require prior IT governance approval.

The IT Governance Council, which provides final approval of those requests requiring IT governance approval (not all requests require Council approval), usually meets in scheduled, public meetings only once or twice per semester. The IT Governance Council will meet for the last time this semester on Tuesday, April 18, 1:00-2:00 pm, in the University Union Capitol Rooms.

For more information about IT Governance - including justification, structure, and process - see the IT Governance website at http://www.wiu.edu/itgov or email AskITGov@wiu.edu.

IT Governance Executive Committee
wiu.edu/itgov | AskITGov@wiu.edu

Andy Woerly Managing uTech's Special Projects

January 11, 2017

Andy Woerly

We are pleased to announce that Andy Woerly has offered to step in and fill a gap within uTech of managing special projects. Special projects are projects internal to uTech that do not clearly fall under any specific uTech area of responsibility.

Reporting to Rebecca Slater, he will be responsible for managing special projects within uTech to ensure they are delivered on time and within scope. In addition, he will be designing and implementing project management standards, including development of tools and templates that will be utilized to manage projects.

Andy came to WIU in 2000 as a research and instructional technical consultant in academic computing. He served as interim director of Academic Computing from 2000 to 2001. While managing the server and desktop support environments, Andy served on the Data Transfer Task Force that streamlined equipment needs while establishing new standards based on strategic plans. In 2008, Andy was chosen to manage Classroom Support Services and lead multiple classroom and conference room upgrade projects across campus, as well as participated in QC campus technology planning. Prior to working at Western, he was a LAN administrator with McDonough District Hospital in Macomb. He has also worked as a controller and system administrator with Marriott in Florida. Andy earned his Bachelor of Arts in General Studies, with a minor in Religious Studies from Western Illinois University. He also has a CompTIA Project+ certification.

Please join us in congratulating Andy on his new role!

Welcome Daniel Leeds to uTech!

January 9, 2017

Daniel LeedsPlease welcome Daniel Leeds to University Technology!

Dan started as a full-time helpdesk technician in the Support Center on December 21. He is no stranger to many of you - not only did he earn his Computer Science degree at WIU, but he previously worked for uTech as a student employee in the Support Center. As a student employee, Dan enjoyed the work and his various colleagues within the Support Center. He now looks forward to assisting the members of the university in a full-time capacity.

Join us in welcoming Dan to the team, and make sure you say hello the next time you are in Stipes Hall!

Welcome Rebecca Slater to uTech!

January 4, 2017

Rebecca SlaterWe are pleased to announce that Rebecca Slater has joined Western Illinois University effective January 3 as the Director of User Support Services in University Technology. She will be overseeing the Help Desk, Desktop Support, Classroom Support services, and the uTech Labs. Rebecca comes to us from the Memorial Health System in Springfield, Illinois, where she served as the Information Security Officer. She has extensive experience in user support, compliance, risk management, business continuity, project management, process improvement, and fiscal responsibility.

Rebecca is looking forward to working with our University’s community! She is customer-oriented and has a proven track record of working with a technologically-diverse population. One of her first initiatives will be to collaborate with the colleges and departments to refine or develop common expectations of service and support. Her knowledge of IT best practices will benefit the maturity level of uTech’s user support services, helping to increase overall user satisfaction across both campuses.

She earned her Master of Business Administration – IT Management from Western Governors University in 2016.

Rebecca can be reached at the uTech Support Center in Stipes Hall or by calling (309) 298-1177 or via email at R-Slater@wiu.edu. Please join us in welcoming Rebecca to Western!

How to Report Phishing & Spam Emails in Gmail

December 13, 2016

Now that the University has migrated to Gmail and Google Apps for Education (now known as G Suite), we wanted to inform you that the way you report suspicious emails has changed.

There are two types of suspicious emails that can be reported to Gmail - spam and phishing. While unsolicited spam messages are aggravating to deal with, phishing messages can be dangerous and result in compromised personal data, loss of finances, etc.

To Report Spam

To mark an email message as spam, simply click the “Report Spam” icon within Gmail . The more you report email messages as spam, the better Gmail gets at automatically marking similar messages as spam in the future. There is no need to report or forward spam messages to the uTech Support Center.

To Report Phishing

Some spammers send fraudulent mass-messages called ‘phishing.' These messages are intended to obtain your personal information (such as usernames and passwords, credit card numbers, bank account information, etc.).  If you receive one of these messages:

  1. Forward the original message to phishing-report@wiu.edu .
  2. Then, mark the email message as a phishing attempt within Gmail. Click the down arrow next to Reply button at the top-right of the message pane, and select Report Phishing . This will automatically send a notification to the Gmail Team alerting them of the message. This will also label the message as spam, removing it from your inbox.

You should always be wary of any messages that ask for your personal information, or messages that refer you to a web page asking for personal information.

WIU's CAIT Offers Correctional GED Preparation Curriculum

June 8 2016

The Center for the Application of Information Technologies (CAIT) at Western Illinois University is working on a national project that has never before been attempted in the United States. The center is successfully providing correctional facilities with an internet-based high school equivalency program, known as i-Pathways, for inmates to use while incarcerated.

Read more about this great project in the university press release.

Sensitive Information Compliance with Google

April 1, 2016

In order to comply with WIU's Sensitive Data Handling Procedure, effective immediately, emails containing sensitive data (credit card numbers and Social Security numbers) will be blocked from sending via WIU Gmail accounts. Emails that contain sensitive data will not be blocked from being received, but will have their subject lines modified to indicate that sensitive data was found. These emails should be deleted as soon as they are no longer needed. Please contact the WIU uTech Support Center at (309) 298-8324 (298-TECH) or supportcenter@wiu.edu with any questions. 

uTech Employee Recognition Awards

June 5, 2015

Most of the work performed by uTech Employees is done "behind the scenes" - where faculty, staff, and students do not generally see the people making our technology work. Our efforts impact everyone on the WIU campus, yet many remain unaware of the highly-skilled, complex issues our employees solve every day to keep WIU connected. We'd like to give a big "THANKS" for all our employees who work very hard, often under tight deadlines, and in sometimes less-than ideal conditions. [View uTech Employee Recognition Program & Award Winners]