University Technology

 

Most Recent Announcements

WIU IT Governance Council to meet November 10 (Posted November 7)

The WIU IT Governance (ITG) Council invites all members of the University community to attend its first open meeting as part of the new ITG system on Monday, November 10, at 2:30 pm in Horrabin Hall 1. The Quad Cities campus can participate via video conferencing in QC Complex 1102.

At the meeting, the ITG Council members, who comprise the final decision-making group in IT Governance, will discuss and ask questions about the first six ITG proposals that have passed through the preliminary stages of the ITG process:

  • Proposal 45: Updated University Password Policy
  • Proposal 46: Phishing Scheme Education
  • Proposal 50: University-wide Online Public Directory
  • Proposal 52: Wireless Connectivity in the HPA 3D Arts Studios
  • Proposal 59: Western Online Licensing Proposal
  • Proposal 73: WIU DMCA and HEOA Response Policy and Procedure

The University instituted IT governance in the spring of 2013. The University's ITG system solicits technology-related proposals from University constituents. ITG alliances hold open meetings to discuss and develop the proposals for potential implementation, and a group of technology and other domain experts review the developed proposals for potential risks and other issues before passing the proposals on to the ITG Council for final review and possible approval.

For more information about the proposals before the ITG Council and other ITG proposals, visit itgovernance.wiu.edu (To access the proposals, you must be on campus or using the VPN.)

For more information about ITG process, visit wiu.edu/itgov.

Sincerely,

The IT Governance Executive Committee

Initial Problem Report Regarding Email Outage the Morning of 9/3/2014 (Posted September 3)

A brief summary and update regarding the disruption of email services at Western Illinois University that occurred on the morning of Wednesday, September 3, 2014.

Office 365 available for free to all current students (Posted August 21)

As part of WIU's contract with Microsoft, we can now offer all current students access to Office 365 at no cost. For details, visit wiu.edu/office365.

WIU Migrating to New Anti-virus Software (Posted July 31)

Over the summer, uTech has been migrating faculty and staff computers from Symantec Endpoint Protection (Symantec) to Microsoft's System Center Endpoint Protection (SCEP) for virus prevention, detection and removal.

Please check your computer to ensure that you are running the new anti-virus software, SCEP.

uTech SOAR 2014 presentation available on the web (Posted June 25)

As part of the 2014 Summer Orientation and Registration (SOAR) programs, Bev Baker, Shannon Cramer and Kevin Morgan present "Inside Tech". The presentation invites attendees to visit with uTech to find out what the uTech Computer Store and uTech Support Center can do for you. Get the inside track on discounts, Apple and Dell products, cool accessories, computer requirements and repair services. Discover how to smooth the way for the fall semester and find help when you need it.

Download a copy of the presentation (PDF format). If you have any questions, please feel free to contact Bev Baker at (309) 298-2704.

WIU Zimbra Spam Filter Change Allows Personal Customization (Posted June 11)

On Monday, June 16, University Technology will enable a personal email quarantine feature. This will give you greater personal control over what email gets delivered to your Zimbra Inbox!

After the quarantine feature has been enabled, the first spam email message that you receive will automatically trigger the creation of a quarantine account. You will then receive a welcome message from "WIU Spam & Virus Firewall" quarantine@wiu.edu stating that you have a new quarantine account. All of your subsequent incoming email messages will be scanned and the spam filter will redirect spam to this quarantine account instead of going to your Junk folder or your Inbox with the subject changed.

Each day, you will receive an email message that lists the messages in your quarantine account with links to deliver, whitelist, delete, or view them. After a while, you may find that you no longer need to monitor the messages in your quarantine account. You may also connect directly to the spam firewall quarantine system and set personal Whitelists and Blacklists, and modify notification intervals. Quarantined messages left in your quarantine account will be automatically deleted after thirty days.

For detailed instructions please visit the Western's Knowledgebase at http://wiu.edu/kb. Look for the announcement "WIU has a new SPAM filter!" on the left hand side of the screen.

If you have any questions regarding this new feature, please do not hesitate to contact the uTech Support Center at 309-298-2704 or email us at support@wiu.edu.

Zimbra being upgraded to version 8 on May 23 (Posted May 5)

On May 23rd, during the Friday night maintenance window, uTech staff will be upgrading the Zimbra mail system from version 7 to version 8. This is a major upgrade and will result in some noticeable changes to the Zimbra system. For details on the changes, visit our Zimbra 8 announcement.

Ongoing Announcements


Reclaim Your Zimbra Storage Space

Running out of space in Zimbra? If your account space becomes full, you will no longer receive emails.  Email messages with big attachments such as PDFs, photos, PowerPoint presentations, and video files can use up large amounts of your storage space. Purging unnecessary emails with large attachments is a quick and easy way to reclaim your Zimbra space.  Learn how you can reclaim your Zimbra space!


uTech Maintenance Window - 9 p.m. Fridays - 6 a.m. Saturdays

Keeping WIU's technology running smoothly requires regular maintenance, just like your car, etc. Scheduling infrastructure maintenance, the equivalent of an oil change every 3000-5000 miles, helps not only keep our technology engine running, but also lets you, the user, know when systems may be unavailable due to scheduled maintenance.

The uTech Maintenance Window is every Friday night from 9pm through 6am Saturday morning. This time period was selected as our system use statistics tell us that this is the least used time slot throughout the 168-hour week, and thus would potentially affect the least number of users.

This has been designated for standard security patching and routine reboots of campus servers. Some of the services that may be affected during this time period is access to the S drive, MSSQL access, the Blackberry server, Zimbra, and network printing.

In most cases the maintenance will not take the entire 9 hours, and not all systems will be affected at once. But we just want to make the campus community aware that maintenance during this window will help prevent technology infrastructure problems from occurring.


Mainframe Maintenance Window - Sundays 7 p.m. to 9 p.m.

This timeframe is reserved to perform general maintenance activity on the university's mainframe data and operations systems.


WesternOnline Maintenance Window - 2nd Sunday of Each Month, Midnight - 6 a.m.

WesternOnline maintenance is regularly scheduled for the 2nd Sunday of each month, between midnight and 6:00 a.m. WesternOnline will be unavailable during this time.


Microsoft/Apple OS Patches

Typically, Microsoft/Apple OS updates will be released to campus workstations on the 3rd Tuesday of every month with a deadline of the following Friday at 4:20pm. If patches have not been installed prior to the deadline, they will automatically be started and a reboot will occur if necessary. Such patches are critical to maintaining system performance on Windows/OS X-based computers, as well as related network performance.

Macs running Microsoft Windows using Bootcamp or within a virtual environment will need to start their Microsoft Windows environment and be connected to the WIU network to receive these updates.

Only computers that are members of WIU's Active Directory or Macs linked to the WIU Apple Update Servers will receive updates from our servers. Computers that are not members of WIU's Active Directory or Macs that are not linked to the WIU Apple Software Update Servers will need to be configured to automatically receive their updates directly from the Microsoft/Apple websites.


Sensitive Data Scanning

A new schedule has been developed for scanning of sensitive data on all University-owned computers.