University Technology

University Technology Announcements

uTech Computer Store Closing July 29

July 14, 2016

The uTech Computer Store, located in the concourse of the University Union on WIU’s Macomb campus, will permanently close at the end of the business day on Friday, July 29, 2016. Most other University Technology (uTech) support services (including help desk services) will continue to be available to University students and employees at the uTech Support Center in Stipes Hall 126.

Individuals placing special orders for personally-owned Apple computer hardware or accessories through the store must do so before the close of business tomorrow (Friday, July 15). All in-stock inventory has been significantly reduced in price in an effort to sell by July 29. After this date, departments are encouraged to contact University Technology (uTech) for pre-purchasing assistance of institutional computer acquisitions.

uTech is considering options to continue providing warranty repairs for Apple & Dell products as well as other non-warranty repairs to enrolled students. Unfortunately, repair services for University employees’ personally-owned hardware will no longer be offered.

More information will be forthcoming. If you have any questions, please contact Kevin Morgan, Director of University Technology/User Support Services, at CK-Morgan@wiu.edu or (309) 298-3514.

Report of Phishing Email

July 12, 2016

Many members of Western Illinois University received a phishing email scam recently.  View more information on this problem, and how you can protect yourself. If you received this message, please delete it immediately. Do not reply to it, and do not click on any links found in this email.

Wireless changes postponed

July 12, 2016

Due to several outstanding technical issues discovered during recent testing, University Technology is postponing the retirement of the "WIU-SECURE" and "WIU-GUEST" Wi-Fi hotspots that was previously scheduled to occur on July 18. We will tentatively reschedule this change for a future date, possibly between the fall and spring semesters.

We still recommend that all university employees and students make an effort to use WIU's new wireless internet schema by connecting to the "WIU-Setup" network, opening a browser, and following the on-screen instructions to register their wireless device. However, at this time, the legacy WIU-SECURE and WIU-GUEST hotspots will continue to function.

We will update the campus community when a new date has been selected for this change. Thank you for understanding.

WIU's CAIT Offers Correctional GED Preparation Curriculum

June 8 2016

The Center for the Application of Information Technologies (CAIT) at Western Illinois University is working on a national project that has never before been attempted in the United States. The center is successfully providing correctional facilities with an internet-based high school equivalency program, known as i-Pathways, for inmates to use while incarcerated.

Read more about this great project in the university press release.

Third-Party Security Breach Notifications

June 15 2016

Starting today, University Technology will automatically notify you if your WIU email address was found in a data breach at a third-party. Our Technology Security group is using security researcher Troy Hunt's website haveibeenpwned.com to monitor for WIU.edu email addresses found in publicly leaked breaches. If your WIU email address is found in a breach, we will notify you so that you can take appropriate action - typically changing the password used on this third-party website and ensuring that you do not use the same password on any other websites.

If you receive a notice, it is important to understand that this breach did not happen at Western Illinois University. We are simply providing the information to our students and employees as a public service.

Recent Payroll Email Phishing Attacks

June 9, 2016

In the past week, several employees at the University of Illinois have received phishing email scams. Fortunately, quick action by the employees and their agencies have resulted in rapid mitigation of the threat, but it has resulted in increased threat to state systems and lost employee productivity time. View more information on this problem, and how you can protect yourself.

uTech SOAR 2016 presentation available on the web

June 3, 2016

Visit with University Technology (uTech) to find out what we can do for you. Get the inside track on student discounts, Apple and Dell products, cool accessories, computer requirements, and repair services. Discover how to smooth the way for the fall semester and find help when you need it.

Download a copy of the presentation (PDF format). If you have any questions, please feel free to contact Bev Baker at (309) 298-2704.

Security Notice Regarding Teamviewer

June 1, 2016 [Updated June 2, 2016]

TeamViewer is remote desktop connection software that allows users to share screens and allow remote access from anywhere in the world. In the past 24 hours, many TeamViewer customers have claimed their computers were maliciously accessed by hackers. Hackers are accessing the computers late at night, out of standard USA working hours, and accessing bank accounts using saved browser passwords, or installing forms of ransomware.

Although Western Illinois University and University Technology do not support the use of TeamViewer, we encourage users of the software to follow TeamViewer’s guidelines for security. This includes enabling two-factor authentication, which adds an additional layer of protection, using passwords unique to TeamViewer and using a password with a combination of uppercase and lowercase letters, numbers, and symbols.

View more details on this security alert.

June 2 Update:

TeamViewer has responded that there has been no security breach at TeamViewer and the reported issues are due to careless use of account credentials. TeamViewer strongly recommends:

  • Users should avoid all affiliate or adware bundles: While users may think they are just downloading a harmless program, the software could in fact install something else.
  • Users ought to download TeamViewer only through the official TeamViewer channels such as the TeamViewer website https://www.teamviewer.com
  • Users should protect any user account - whether it is with TeamViewer or any another supplier – by using unique and secure passwords that are frequently changed.
  • Users should ensure they have reliable anti-malware and security solutions in place at all times.

Sensitive Information Compliance with Google

April 1, 2016

In order to comply with WIU's Sensitive Data Handling Procedure, effective immediately, emails containing sensitive data (credit card numbers and Social Security numbers) will be blocked from sending via WIU Gmail accounts. Emails that contain sensitive data will not be blocked from being received, but will have their subject lines modified to indicate that sensitive data was found. These emails should be deleted as soon as they are no longer needed. Please contact the WIU uTech Support Center (309-298-2704 or supportcenter@wiu.edu) with any questions.

WIU is Going Google!

Gmail

February 18, 2016

We’re pleased to announce that Western Illinois University has chosen Google Apps for its new email and calendar platform.

University Technology has been working on the migration and is looking forward to moving students and employees from Zimbra to the new services in the coming months. We'll begin with a group of selected "early adopters" and then continue phasing in the services with additional groups.

For more details and to follow our progress, visit wiu.edu/googleapps.

 

New Ransomware Being Distributed via Microsoft Word Email Attachment

February 17, 2016

A new ransomware called Locky is currently being distributed via email that contains Word document attachments with malicious macros. The email message will contain a subject similar to ATTN: Invoice J-98223146 and a message such as "Please see the attached invoice (Microsoft Word Document) and remit payment according to the terms listed at the bottom of the invoice". Be wary of unsolicited attachments, even from people you know. If an email or email attachment seems suspicious, don't open it, even if your anti-virus software indicates that the message is clean. Read more about Ransomware and how to protect yourself.

FTC: Tax Fraud Behind 47% Spike in ID Theft

February 2, 2016

The U.S. Federal Trade Commission (FTC) has tracked a nearly 50 percent increase in identity theft complaints in 2015, and that by far the biggest contributor to that spike was tax refund fraud. This tax season, take some time to learn more about identity theft as it relates to tax fraud and what you can do to protect yourself.

Support Center Services Moving to the Union

January 15, 2016

Beginning Sunday, Jan. 17, the University Union Concourse location, currently occupied by the uTech Computer Store, will become uTech's primary walk-in support location. Most of the support services historically offered from uTech's Stipes Hall location will call the Union home. View more details.

Changes to Macomb-campus toll free calling

January 12, 2016

Starting now, the following telephone prefixes in the 309 area code can be called toll free from the WIU Macomb campus by dialing 7 + the seven digit telephone number:

  • Macomb - 209, 252, 255, 259, 295 298, 313, 318, 331, 333, 421, 544, 575, 588, 731, 833, 836, 837, 864
  • Adair - 653
  • Bardolph - 769
  • Blandinsville - 652
  • Bushnell - 237, 772
  • Colchester - 776
  • Good Hope - 456
  • Industry - 254
  • Swan Creek - 774

These new prefixes have been added to the Telecommunications dialing instructions, so employees may wish to print out a new copy of these instructions for future reference.

Warning about "Ransomware" Incidents

December 15, 2015

The state of Illinois has seen a recent rise in the number of Ransomware malware incidents in the past few weeks. Ransomware is a malicious computer program that can encrypt or otherwise block access to your files until a sum of money is paid. Ransomware infections result in significant costs due to required remediation efforts and a loss of user productivity. In some cases, the files infected can not be recovered. Read more about Ransomware and how to protect yourself.

University Technology Reorganization Information

September 10, 2015

Information on the planned reorganization of University Technology as presented by Steve Frazier, CIO, on September 10, 2015.

Changes to Public University Directory

September 10, 2015

The online public directory, accessible at http://directory.wiu.edu, has been updated to comply with changes requested in IT Governance proposal #50, approved by the IT Governance Council in December 2014.

This directory, which is available to the general public, has had some information removed in order to better protect WIU employees and students against misuse from spam and phishing attempts. Most notably, complete listings of students by curriculum and office locations for employees have been removed. The information removed from the public directory will continue to be be accessible via a password-protected directory at https://www.wiu.edu/directory that is only available to WIU students and employees.

Changes to WIU's Wireless Internet

August 19, 2015

This summer, University Technology made some modifications to the university's wireless network that will improve the way in which users connect to wifi. As such, the process for connecting to wifi has slightly changed. learn more and get connected today!

uTech Employee Recognition Awards

June 5, 2015

Most of the work performed by uTech Employees is done "behind the scenes" - where faculty, staff, and students do not generally see the people making our technology work. Our efforts impact everyone on the WIU campus, yet many remain unaware of the highly-skilled, complex issues our employees solve every day to keep WIU connected. We'd like to give a big "THANKS" for all our employees who work very hard, often under tight deadlines, and in sometimes less-than ideal conditions. [View uTech Employee Recognition Program & Award Winners]

Graduated Response System for DMCA and HEOA Response Policy Going into Effect on April 13

April 9, 2015

Downloading and/or sharing copyrighted material is illegal and not acceptable at Western. Starting Monday, April 13, a graduated response system will be implemented in order to help handle violations of WIU's DMCA and HEOA Response Policy. First offenses will result in a 2-hour ban from using the Internet. View the DMCA/HEOA Response Policy and information on the graduated response system.

VPN Requirement for Off-Campus Access to WIUP Starting April 27

March 27, 2015

On April 27 we will be requiring the use of a VPN to access WIUP from off-campus in order to the improve the security of accessing mainframe data. View more details and learn what this will mean for you.

Office 365 available for free to all current students

August 21, 2014

As part of WIU's contract with Microsoft, we can now offer all current students access to Office 365 at no cost. For details, visit wiu.edu/office365.