University Technology

University Technology Announcements

Town Hall ERP Status Update

September 10, 2020

In January, the University kicked off a multi-year project to convert our existing mainframe administrative system, including WIUP and STARS, over to a brand new ERP system being developed by a company named Unifyed. In addition to implementing the Unifyed ERP, WIU is a development partner and has been working with Unifyed to provide input and feedback into the functionality of their ERP system. This year we have been working on implementing the Unifyed Student-Engage portal and mobile apps module as well as the Unifyed Student-Admit admissions CRM.

On Thursday, September 10th, at 2:00 p.m., University Technology will be providing a status update of the ERP project, as well as a demonstration of the Engage and Admit modules, to the campus community. Please join us to hear more about this project. To add this event to your calendar and receive Zoom information, click here.

Wireless improvements planned for Sallee Hall on Tuesday, August 4

July 30, 2020

As part of University Technology’s (uTech) ongoing work in improving networking reliability and coverage, Sallee Hall on the Macomb campus will have wireless internet capabilities expanded on Tuesday, August 4. There will be an 800% increase in access points that will considerably improve wireless reliability in the building’s learning spaces and offices.

Wireless access in the building will be intermittently unavailable during the upgrade process on Tuesday, which is planned to take place between the hours of 8am and noon. If you experience any issues utilizing wireless in Sallee Hall after the upgrade, please reach out to the uTech Support Center via one of the ways listed at wiu.edu/supportcenter/. As a reminder, instructions for connecting to WIU's wireless network can be located at wiu.edu/wireless.

Security Patching Information When Working Remotely

June 16, 2020

If you are a WIU employee working remotely, University Technology would like to provide information to you regarding security patching. If you are working from home using a WIU computer (laptop or desktop), it is important to regularly connect to the WIU network via VPN. While a personal computer will get security patches and updates directly from Apple or Microsoft, University Technology manages our security patches and updates. This means, if you do not regularly connect to the WIU network, your device will not receive security updates and patches. It is recommended that you connect at least once a week. Full detailed instructions on connecting to VPN can be found in the IT Resource FAQ on the wiu.edu/coronavirus webpage under University Resources; however, the basic instructions have also been provided below.

  1. Download the appropriate client for your Windows, Mac, iOS, or Android device at wiu.edu/vpn.
  2. Following installation, launch the AnyConnect client program.
  3. If prompted, enter vpn.wiu.edu as the VPN address.
  4. Log in using your ECom username and password, and keep the AnyConnect program running in the background to maintain a connection to WIU's VPN.

Slater Named Executive Director of University Technology/CIO

January 6, 2020

Rebecca A. Slater, interim executive director of University Technology/Chief Information Officer, has been named to the permanent post, effective Jan. 1.

Slater has served as interim executive director of University Technology/Chief Information Officer since July 2018. Previously, she was director of University Technology, User Support Services (2017-18) and an information security officer for the Memorial Health System in Springfield (2013-17).

Before joining WIU, Slater had served as the information security officer at Memorial Health System since 2013. Previously, she was the information system security administrator, Memorial Health System (2012-13); and in various positions at the Federal Reserve Bank of St. Louis, including business continuity coordinator, project manager and as an information security application analyst (2007-12).

"Rebecca's vast expertise has provided comprehensive and sound leadership of University Technology since she joined uTech in 2017. Her leadership experiences, as well as her background in security and system administration, has provided an added layer of confidence, as well as enhanced user services at Western," Interim Provost Billy Clow said.

Slater earned her MBA (IT management) in 2016 from Western Governors University and her B.A. in 2012 in business administration from Lindenwood University.

Microsoft Windows support model changed; pop-up notices to appear on unsupported Windows computers

October 14, 2019

In the near future, University Technology will implement pop-up notifications on computers that are known to be running out-of-support versions of Windows. Please take action if and when you see such a pop-up message on your computer after a future login.

Microsoft Changed Support Model

Prior to Windows 10, Microsoft followed a model in which it supported operating systems (e.g. XP, Vista, 7, 10, etc.) for a set lifecycle. With the implementation of Windows 10, Microsoft shifted to a model that discontinues support of operating system versions. This means that some users may be running an operating system that is no longer supported and may not even realize it.

Which Windows Systems Need to be Upgraded?

Any devices running Windows XP, Vista, Windows 7, Windows 8 and Windows 10 (earlier than version 1709) will need to be addressed. If you know that you are running one of these, or if you receive a pop-up notification indicating such, please follow the instructions below immediately to schedule an upgrade.

I Need an Upgrade - What Do I Do?

We need you to contact uTech today to schedule a time for an upgrade to a supported version of Windows 10.

  1. Request an upgrade to Windows 10 by submitting a support request at wiu.edu/ITrequest.
  2. Note that the upgrade process requires a complete reimage of a computer and deletes all data and programs from that computer.
  3. uTech expects and assumes that users store their University-related data in Google Drive or on their department's or office's S drive. For information about using Google Drive, see "Google Drive File Stream User Guide."
  4. Backup the bookmarks from each of the browsers that you use to Google Drive, S drive, or portable media (such as a USB thumb drive). For information about backing up bookmarks, see "Backing Up Web Browser Bookmarks."
  5. Note all specialty software currently installed on a computer before an upgrade, and include a list of all WIU-owned specialty software in your upgrade request. Locate all necessary installation discs and product keys; uTech technicians will reinstall WIU-owned software during the upgrade process. Users will need to reinstall personally owned specialty software following an upgrade.

Technicians may determine that some computers do not support Windows 10 or that some critical applications do not run in Windows 10. Consequently,

  • Offices and departments might need to replace computers that do not support Windows 10.
  • University Technology might permanently disconnect computers running critical applications that do not run in Windows 10 from the University's wired and wireless networks.

Help to protect your data, the University's network, and the computers and data of others by upgrading to Windows 10 as soon as possible.

Opt-in to receive technology disruption notifications from University Technology

April 25, 2019

In an effort to improve communication to the University during technology disruptions, University Technology now offers a way for University constituents to receive email notifications when such disruptions occur, opting into a notifications list.

To subscribe to this list, send an email to utech-notifications-opt-in-g+subscribe@wiu.edu from your WIU email account; you will receive a confirmation email with a “join” link that you must click to complete the subscription process. (If you wish to sign up for the email list from a non-WIU email account, or if you otherwise experience problems subscribing on your own, please contact support@wiu.edu so that uTech can manually add your address).

We do not anticipate sending a high number of email messages. During our internal testing of this system, we have found that, on average, we send 6 emails per month for about 3 disruption events. These messages typically involve an “incident notification” alert when we detect a technology issue, and a corresponding “incident resolution” email when the issue has been resolved. During longer outages, we may send update messages as new information becomes available before we resolve the issue.

You will have the ability to opt out of this email list at any time, and the footer of every email you receive will provide instructions on unsubscribing.

uTech also posts incident notifications on our Facebook and Twitter feeds, so you may consider following us there, as well: facebook.com/uTechWIU and twitter.com/WIU_uTech.

If you have any questions, please reach out to us via one of the methods below.

University Technology
Stipes Hall 126 | (309) 298-TECH | support@wiu.edu

Windows 7 End of Support is Approaching - Upgrade to Windows 10 ASAP

March 7, 2019

After more than 10 years, Microsoft is ending its support for Windows 7 on January 14, 2020. After that date, Microsoft will provide no more security updates or technical support for the Windows 7 operating system.

If you use Windows 7 on a University-owned computer, upgrade it to Windows 10 at your earliest possible convenience.

  1. Request an upgrade to Windows 10 by submitting a support request at wiu.edu/ITrequest.
  2. Note that the upgrade process requires a complete reimage of a computer and deletes all data and programs from that computer.
  3. uTech expects and assumes that users store their University-related data in Google Drive or on their department's or office's S drive. For information about using Google Drive, see "Google Drive File Stream User Guide."
  4. Backup the bookmarks from each of the browsers that you use to Google Drive, S drive, or portable media (such as a USB thumb drive). For information about backing up bookmarks, see "Backing Up Web Browser Bookmarks."
  5. Note all specialty software currently installed on a computer before an upgrade, and include a list of all WIU-owned specialty software in your upgrade request. Locate all necessary installation discs and product keys; uTech technicians will reinstall WIU-owned software during the upgrade process. Users will need to reinstall personally owned specialty software following an upgrade.

Technicians may determine that some computers do not support Windows 10 or that some critical applications do not run in Windows 10. Consequently,

  • Offices and departments might need to replace computers that do not support Windows 10.
  • University Technology might permanently disconnect computers running critical applications that do not run in Windows 10 from the University's wired and wireless networks.

Help to protect your data, the University's network, and the computers and data of others by upgrading to Windows 10 as soon as possible.