University Technology

University Technology Announcements

Wireless improvements planned for Sallee Hall on Tuesday, August 4

July 30, 2020

As part of University Technology’s (uTech) ongoing work in improving networking reliability and coverage, Sallee Hall on the Macomb campus will have wireless internet capabilities expanded on Tuesday, August 4. There will be an 800% increase in access points that will considerably improve wireless reliability in the building’s learning spaces and offices.

Wireless access in the building will be intermittently unavailable during the upgrade process on Tuesday, which is planned to take place between the hours of 8am and noon. If you experience any issues utilizing wireless in Sallee Hall after the upgrade, please reach out to the uTech Support Center via one of the ways listed at wiu.edu/supportcenter/. As a reminder, instructions for connecting to WIU's wireless network can be located at wiu.edu/wireless.

Security Patching Information When Working Remotely

June 16, 2020

If you are a WIU employee working remotely, University Technology would like to provide information to you regarding security patching. If you are working from home using a WIU computer (laptop or desktop), it is important to regularly connect to the WIU network via VPN. While a personal computer will get security patches and updates directly from Apple or Microsoft, University Technology manages our security patches and updates. This means, if you do not regularly connect to the WIU network, your device will not receive security updates and patches. It is recommended that you connect at least once a week. Full detailed instructions on connecting to VPN can be found in the IT Resource FAQ on the wiu.edu/coronavirus webpage under University Resources; however, the basic instructions have also been provided below.

  1. Download the appropriate client for your Windows, Mac, iOS, or Android device at wiu.edu/vpn.
  2. Following installation, launch the AnyConnect client program.
  3. If prompted, enter vpn.wiu.edu as the VPN address.
  4. Log in using your ECom username and password, and keep the AnyConnect program running in the background to maintain a connection to WIU's VPN.

S: Drive to be unavailable on Saturday, May 23

May 18, 2020

This weekend, University Technology will perform required maintenance on the University’s S: drive (group shares). This maintenance will ensure proper data redundancy and integrity across both the Macomb and Quad Cities campuses and will occur over a weekend in an effort to minimize disruptions to the University community. 

Users will not have access to the S: drive from 8:00 a.m. through approximately 5:00 p.m. on Saturday, May 23.  Please ensure you have saved all work on the S: drive prior to 8:00 a.m. on Saturday.  

University Technology will post any major deviations to this estimated schedule on this page, as well as its Facebook and Twitter feeds over the weekend.

If you have any questions or concerns, please reach out to us via a method listed at wiu.edu/supportcenter/.  

Slater Named Executive Director of University Technology/CIO

January 6, 2020

Rebecca A. Slater, interim executive director of University Technology/Chief Information Officer, has been named to the permanent post, effective Jan. 1.

Slater has served as interim executive director of University Technology/Chief Information Officer since July 2018. Previously, she was director of University Technology, User Support Services (2017-18) and an information security officer for the Memorial Health System in Springfield (2013-17).

Before joining WIU, Slater had served as the information security officer at Memorial Health System since 2013. Previously, she was the information system security administrator, Memorial Health System (2012-13); and in various positions at the Federal Reserve Bank of St. Louis, including business continuity coordinator, project manager and as an information security application analyst (2007-12).

"Rebecca's vast expertise has provided comprehensive and sound leadership of University Technology since she joined uTech in 2017. Her leadership experiences, as well as her background in security and system administration, has provided an added layer of confidence, as well as enhanced user services at Western," Interim Provost Billy Clow said.

Slater earned her MBA (IT management) in 2016 from Western Governors University and her B.A. in 2012 in business administration from Lindenwood University.

Microsoft Windows support model changed; pop-up notices to appear on unsupported Windows computers

October 14, 2019

In the near future, University Technology will implement pop-up notifications on computers that are known to be running out-of-support versions of Windows. Please take action if and when you see such a pop-up message on your computer after a future login.

Microsoft Changed Support Model

Prior to Windows 10, Microsoft followed a model in which it supported operating systems (e.g. XP, Vista, 7, 10, etc.) for a set lifecycle. With the implementation of Windows 10, Microsoft shifted to a model that discontinues support of operating system versions. This means that some users may be running an operating system that is no longer supported and may not even realize it.

Which Windows Systems Need to be Upgraded?

Any devices running Windows XP, Vista, Windows 7, Windows 8 and Windows 10 (earlier than version 1709) will need to be addressed. If you know that you are running one of these, or if you receive a pop-up notification indicating such, please follow the instructions below immediately to schedule an upgrade.

I Need an Upgrade - What Do I Do?

We need you to contact uTech today to schedule a time for an upgrade to a supported version of Windows 10.

  1. Request an upgrade to Windows 10 by submitting a support request at wiu.edu/ITrequest.
  2. Note that the upgrade process requires a complete reimage of a computer and deletes all data and programs from that computer.
  3. uTech expects and assumes that users store their University-related data in Google Drive or on their department's or office's S drive. For information about using Google Drive, see "Google Drive File Stream User Guide."
  4. Backup the bookmarks from each of the browsers that you use to Google Drive, S drive, or portable media (such as a USB thumb drive). For information about backing up bookmarks, see "Backing Up Web Browser Bookmarks."
  5. Note all specialty software currently installed on a computer before an upgrade, and include a list of all WIU-owned specialty software in your upgrade request. Locate all necessary installation discs and product keys; uTech technicians will reinstall WIU-owned software during the upgrade process. Users will need to reinstall personally owned specialty software following an upgrade.

Technicians may determine that some computers do not support Windows 10 or that some critical applications do not run in Windows 10. Consequently,

  • Offices and departments might need to replace computers that do not support Windows 10.
  • University Technology might permanently disconnect computers running critical applications that do not run in Windows 10 from the University's wired and wireless networks.

Help to protect your data, the University's network, and the computers and data of others by upgrading to Windows 10 as soon as possible.

University Technology Support Center Extended Phone Support Hours

September 9, 2019

The University Technology (uTech) Support Center announces extended phone support hours.

Contact phone support during service hours by calling (309) 298-8324 (298-TECH):

  • Sunday: 8:00 AM – 11:00 PM
  • Monday - Thursday: 7:30 AM – 11:00 PM
  • Friday: 7:30 AM – 4:30 PM
  • Saturday: 8:00 AM – 4:00 PM

After-hours support staff can perform password resets and simple remote troubleshooting and will enter requests for other services into uTech’s service request system for assistance during regular work hours.

uTech continues to offer walk-in support in Stipes Hall 126 Monday through Friday, 8:00 AM – 4:30 PM. Those requiring assistance can also enter service requests online at any time at wiu.edu/supportcenter.

WIU Wireless Changes Completed

May 25, 2019

University Technology completed changes to the University’s wireless on the evening of Friday, May 24.  As a reminder, some users of the University’s wireless networks may need to reconfigure their devices if they experience problems reconnecting.

Find instructions for connecting your device(s) to wireless at wiu.edu/wireless. If you need assistance, contact the uTech Support Center at (309) 298-8324 (298-TECH), visit us in Stipes Hall 126, or chat with us online at wiu.edu/supportcenter.

Changes coming to WIU wireless on May 24

May 8, 2019

On the evening of May 24, 2019, University Technology will make changes to the University’s wireless networks. Following the changes, some users of the University’s wireless networks may need to reconfigure their personal devices or contact uTech for assistance with University wireless devices if they experience problems reconnecting.

More details of the change will be forthcoming later this month, so employees and students are advised to watch their inbox for more information.

Opt-in to receive technology disruption notifications from University Technology

April 25, 2019

In an effort to improve communication to the University during technology disruptions, University Technology now offers a way for University constituents to receive email notifications when such disruptions occur, opting into a notifications list.

To subscribe to this list, send an email to utech-notifications-opt-in-g+subscribe@wiu.edu from your WIU email account; you will receive a confirmation email with a “join” link that you must click to complete the subscription process. (If you wish to sign up for the email list from a non-WIU email account, or if you otherwise experience problems subscribing on your own, please contact support@wiu.edu so that uTech can manually add your address).

We do not anticipate sending a high number of email messages. During our internal testing of this system, we have found that, on average, we send 6 emails per month for about 3 disruption events. These messages typically involve an “incident notification” alert when we detect a technology issue, and a corresponding “incident resolution” email when the issue has been resolved. During longer outages, we may send update messages as new information becomes available before we resolve the issue.

You will have the ability to opt out of this email list at any time, and the footer of every email you receive will provide instructions on unsubscribing.

uTech also posts incident notifications on our Facebook and Twitter feeds, so you may consider following us there, as well: facebook.com/uTechWIU and twitter.com/WIU_uTech.

If you have any questions, please reach out to us via one of the methods below.

University Technology
Stipes Hall 126 | (309) 298-TECH | support@wiu.edu

Password Policy Implementation

March 19, 2019

uTech has worked hard over the last several months to implement changes to systems in order to comply with updated password requirements in the University’s new Password Policy :

    • ECom Passwords will no longer have specific character requirements. You will not have to include upper- and lower-case letters, numbers, and special characters in your password. Simply create a long, unique, easy-to-remember password (think pass phrase instead of pass word ).
  • When you change your ECom password, we will ensure that it has not appeared in a previous data breach. This will help you select a secure password.
  • Your ECom password will not expire unless it becomes compromised or potentially compromised. You may change your password at any time but do not have to change it every 120 days as you did previously.
  • You will no longer make ECom password and related changes in GUAVA. We have moved all password and account-related functions from GUAVA to wiu.edu/account , the University’s new Password & Account Self-Service site. From this new site, you can activate and reactivate accounts, change and reset passwords, and update your password self-recovery options.
  • If you do not change your ECom password between March 19 and July 17 ,  the system will lock your account , requiring you to reset your password   by visiting  wiu.edu/account  and selecting the “Forgot Your Password?” option, by visiting  wiu.edu/reset , or by calling the uTech Support Center at (309) 298-8324 (298-TECH).   

 

What if I don’t change my password?

Password Policy Implementation & GUAVA Changes Occurring March 19

March 15, 2019

On Tuesday, March 19, 2019, University Technology (uTech) will be implementing some changes in order to improve user experience and security. These changes are possible due to the updated University Password Policy

As part of this project, ECom account activation and password changes will soon be handled using a new updated password and account management system that is mobile friendly. uTech will be phasing out GUAVA and moving all passwords and account-related functions to this new system.

Expect a new web interface when changing your passwords after March 19; more details, including instructions on how to change your password, will be emailed to the campus community the morning of the change.  Please read that email carefully and if you have any questions, please reach out to uTech at (309) 298-TECH.

(Click on the screenshots above to view larger versions of the images.)

Windows 7 End of Support is Approaching - Upgrade to Windows 10 ASAP

March 7, 2019

After more than 10 years, Microsoft is ending its support for Windows 7 on January 14, 2020. After that date, Microsoft will provide no more security updates or technical support for the Windows 7 operating system.

If you use Windows 7 on a University-owned computer, upgrade it to Windows 10 at your earliest possible convenience.

  1. Request an upgrade to Windows 10 by submitting a support request at wiu.edu/ITrequest.
  2. Note that the upgrade process requires a complete reimage of a computer and deletes all data and programs from that computer.
  3. uTech expects and assumes that users store their University-related data in Google Drive or on their department's or office's S drive. For information about using Google Drive, see "Google Drive File Stream User Guide."
  4. Backup the bookmarks from each of the browsers that you use to Google Drive, S drive, or portable media (such as a USB thumb drive). For information about backing up bookmarks, see "Backing Up Web Browser Bookmarks."
  5. Note all specialty software currently installed on a computer before an upgrade, and include a list of all WIU-owned specialty software in your upgrade request. Locate all necessary installation discs and product keys; uTech technicians will reinstall WIU-owned software during the upgrade process. Users will need to reinstall personally owned specialty software following an upgrade.

Technicians may determine that some computers do not support Windows 10 or that some critical applications do not run in Windows 10. Consequently,

  • Offices and departments might need to replace computers that do not support Windows 10.
  • University Technology might permanently disconnect computers running critical applications that do not run in Windows 10 from the University's wired and wireless networks.

Help to protect your data, the University's network, and the computers and data of others by upgrading to Windows 10 as soon as possible.