Submit a Technology Support Request or Idea/Feedback

Higher Values in Higher Education

Please fill out the form below for non-urgent assistance or to request a service. For security purposes we cannot address password issues via this method. Please contact us at (309) 298-8324 (298-TECH) for urgent matters or password assistance.

If you need assistance with setting up or using multi-factor authentication (MFA), please first review the instructions at wiu.edu/mfa. If you still need assistance, call us at (309) 298-8324 between the hours of 7:30 AM - 4:30 PM Monday through Friday.

Your Information

Name

E-Mail

Phone Number

Request Type

Report an issue or request service (e.g., problems connecting to wireless, hardware not functioning, installing software.)

Not for password issues; those require phone support via (309) 298-8324. If requesting software installation, ensure it is approved. View a list of approved software here prior to submitting this request.

Request software approval (if you require software on your computer that is not currently listed as approved)

Request technology resources for a project (e.g., implement or evaluate new technology for purchase recommendation, etc.)

Surplus technology equipment from my department (e.g., remove computers, monitors, mobile devices, printers, scanners, etc. from my inventory)

Submit an idea or feedback (e.g., about improving technology at the University, about your experience with University Technology or technology at the University)

Details

Provide a one-line summary

Zoom Recording Information

Zoom Meeting ID #

Course Name & Number

Zoom Meeting ID #

Course Name & Number

Zoom Meeting ID #

Course Name & Number

Zoom Meeting ID #

Course Name & Number

Zoom Meeting ID #

Course Name & Number

Department equipment is being transfered FROM

When will equipment be available for pickup?

Technology Equipment to Surplus

Item 1 Tag #

Item 1 Building/Room #

Item 2 Tag #

Item 2 Building/Room #

Item 3 Tag #

Item 3 Building/Room #

Item 4 Tag #

Item 4 Building/Room #

Item 5 Tag #

Item 5 Building/Room #

Item 6 Tag #

Item 6 Building/Room #

Item 7 Tag #

Item 7 Building/Room #

Item 8 Tag #

Item 8 Building/Room #

Item 9 Tag #

Item 9 Building/Room #

Item 10 Tag #

Item 10 Building/Room #

Describe your issue/request in detail

Your Building and Room Number

Computer Tag #

Best Email Address or Phone # To Reach You

Best Days/Times To Reach You

Estimated project due date

How may we contact you about your idea or feedback?

I am authorized to transfer ownership of this equipment

IMPORTANT: For security purposes we cannot address password issues via this method.
If you are having problems involving a password, do not submit this form. Contact us at (309) 298-8324 (298-TECH) for password assistance.

If you require the installation of software that is not listed on the approved software list, we require some additional information from you, and need you to please submit a Software Approval Request.

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