University Technology

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Thursday, September 16, 2021

Disruption Resolution - Issues with personal devices connecting to wireless in QC (10:24am)

We determined that a manual change made during routine maintenance contained an error which resulted in the QC wireless issue. The issue has been resolved. We apologize for the inconvenience this has caused. Thank you for your patience and understanding.

  • Date/Time: September 16 - 10:20 a.m.
  • Impact: QC wireless users

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact r-slater@wiu.edu.

Disruption Notice - Issues with personal devices connecting to wireless in QC (9:31am)

We are aware of issues with personal devices being able to join both WIU-SECURE and WIU-OPEN on the QC campus. We are currently investigating the cause of this issue.

  • Date/Time: September 16 - 9:15 a.m.
  • Impact: QC wireless for personal devices

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact r-slater@wiu.edu.

Friday, September 10, 2021

Disruption Resolution - WIUP, STARS and other applications down (11:39am)

The disruption impacting WIUP, STARS and other applications has been resolved. If you continue to notice issues, please contact our support center at (309) 298-TECH.

  • Date/Time: September 10 - 11:40 p.m.
  • Impact: WIUP, STARS and other applications

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact r-slater@wiu.edu.

Disruption Notice - WIUP, STARS and other applications down (11:11am)

uTECH is aware of multiple systems being down, including WIUP, STARS and WEPPAS. We have identified the issue and hope to have it resolved quickly. We estimate restoration by 11:30 a.m. A follow-up notification will be sent when the issue is resolved.

  • Date/Time: September 10, 2021 at 11:05 a.m.
  • Impact: WIUP, STARS and WEPPAS. Other applications may also experience disruption.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact r-slater@wiu.edu.

Tuesday, September 07, 2021

Disruption Resolution - Pentaho Report Error (2:23pm)

The issue with Pentaho has been resolved. Thank you for your patience while we worked through this.

  • Date/Time: September 7, 2021 8:30am
  • Impact: Pentaho Reports

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Disruption Update - Pentaho Report Error (10:03am)

uTech is still looking into the Pentaho outage. We will keep you updated as we work through the issue.

  • Date/Time: September 7, 2021 8:30am
  • Impact: Pentaho Reports

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Disruption Notice - Pentaho Report Error (8:37am)

University Technology(uTech) is currently looking into an issue with Pentaho reports not running. Users are able to log into Pentaho but will receive an error when attempting to run a report. The Pentaho server will like be unavailable while we work on the issue.

  • Date/Time: September 7, 2021 8:30am
  • Impact: Pentaho Reports

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Monday, August 23, 2021

Disruption Resolution - D2L / Western Online Issues (3:25pm)

Missing courses have been restored in WesternOnline; if students and faculty notice any lingering issues related to WesternOnline courses or their WesternOnline account, please contact the uTech Support Center via https://wiu.edu/supportcenter/. Thank you for your continued patience today!

  • Date/Time: 15:23 - 8/23/201
  • Impact: Missing classes in Western Online

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jr-calhoun@wiu.edu.

Disruption Notice - D2L / Western Online Issues (9:44am)

We are investigating reports of missing classes in WesternOnline. Our technicians are actively investigating; we will share more information as it becomes available.

  • Date/Time: 9:15 am 8/23/2021
  • Impact: Missing classes in Western Online

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jr-calhoun@wiu.edu.

Friday, August 13, 2021

Disruption Resolution - Connecting to WIU-Secure (11:07am)

Solutions to the issues affecting connections to the WIU-SECURE wireless network have been identified. Affected employees should check their email for an announcement with more details. Thank you for your patience this morning.

  • Date/Time: August 13, 2021 8:30am
  • Impact: WIU-Secure Wireless

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Disruption Notice - Connecting to WIU-Secure (9:00am)

We are aware that some users are experiencing difficulty connecting to the WIU-SECURE wireless network; technicians are troubleshooting. Please call our Support Center at (309) 298-8324 for assistance reconnecting in the interim.

  • Date/Time: August 13, 20201 8:30am
  • Impact: WIU-Secure Wireless

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Thursday, August 12, 2021

Disruption Resolution - QC Phone Service Disruption (7:38am)

The phone issue in at the Quad Cities campus has been resolved. If you are still experiencing issues with your phone please contact uTech.

  • Date/Time: August 11, 2021 10:00am
  • Impact: External Phone calls on the Quad Cities Campus

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Wednesday, August 11, 2021

Disruption Update - QC Phone Service Disruption - Update (3:07pm)

We still have not received an update on the Quad Cities phone issue from AT&T. At this time they are still unable to make or receive external calls.

  • Date/Time: August 11, 2021 10:00am
  • Impact: External Phone calls on the Quad Cities Campus

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Disruption Update - Disruption Update: QC Phone Service Disruption - Update (1:10pm)

The Quad Cities campus is still experiencing issues with making and receiving external phone calls. At this time we still do not have an estimated time for it to be resolved.

  • Date/Time: August 11, 2021 10:00am
  • Impact: External Phone calls on the Quad Cities Campus

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Disruption Update - QC Phone Service Disruption - Update (11:27am)

The Quad Cities campus is still experiencing issues with making and receiving external phone calls. At this time we still do not have an estimated time for it to be resolved.

  • Date/Time: August 11, 2021 10:00am
  • Impact: External Phone calls on the Quad Cities Campus

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Disruption Notice - QC Phone Service Disruption (10:05am)

Quad City staff and faculty are reporting issues making and receiving phones calls external to our network. Intercampus calling appears to not be impacted. We are currently investigating this issue. No ETA to resolution at this time.

  • Date/Time: August 11 - 10 a.m.
  • Impact: Phone service on QC campus

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact r-slater@wiu.edu.

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Please contact the uTech Support Center via a method listed here.