University Technology

Status Dashboard

Updates on unexpected interruptions or outages will be posted below. Note that STARS and WIUP are offline for maintenance every night from midnight to 3:00 a.m, and some Sundays between 7:00 p.m. and 9:00 p.m. Other systems may be offline between 9:00 p.m. Friday and 6:00 a.m. Saturday for scheduled server maintenance. Routine maintenance outside of these windows are posted to our Facebook and Twitter feeds.

Current Status

There are no alerts on unexpected outages for today. Read above if experiencing an issue as it may be planned maintenance.

Recent Incidents/Notifications

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Monday, September 28, 2026

Disruption Resolution - All systems restored (9:18am)

All web-based systems have been restored. If you continue to have any issues, please let us know by contacting support@wiu.edu. Thank you.

  • Date/Time: Sept. 28, 9am
  • Impact: All systems have been restored.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - Several web-based services unavailable (8:35am)

University Technology is aware that several web-based systems are currently unavailable or very slow to respond. Technicians are investigating.

  • Date/Time: Sept. 28, 8:20am
  • Impact: Several web-based systems are reporting as unavailable or very slow to respond, including Timepro and Laserfiche. Users of these systems may be unable to load or use the applications.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Tuesday, September 22, 2026

Disruption Resolution - Network Outage Resolved (12:48pm)

The network-related outages reported yesterday (Sept. 21) were resolved early evening yesterday. If you notice any ongoing issues that you think may be related, please try restarting your computer. If issues continue after a reboot, contact the uTech Support Center at support@wiu.edu with details.

  • Date/Time: Resolved around 4pm Sept. 21
  • Impact: All network and web-based resources should now be available as expected

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Monday, September 21, 2026

Disruption Notice - Network Outage (11:20am)

We are currently experiencing a network outage across both Macomb and Quad Cities campus. We are working to bring networking back online.

  • Date/Time: 11:20
  • Impact: Most people using internet on campus

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact is-szechowycz@wiu.edu.

Wednesday, September 16, 2026

Disruption Resolution - WIU-SECURE access restored (4:02pm)

The issue impacting the WIU-SECURE wireless network has been resolved; users should now be able to connect to WIU-SECURE without issue. If problems persist after a system reboot, please contact the uTech Support Center at support@wiu.edu or 309-298-TECH.

  • Date/Time: Sept. 16, 3:45pm
  • Impact: Users should now be able to successfully connect to the WIU-SECURE wireless network.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - WIU-SECURE wireless outage (1:20pm)

We are aware that users are currently experiencing issues connecting to the WIU-SECURE wireless network. Technicians are investigating.

  • Date/Time: Sept. 16, approx. 1:00 pm
  • Impact: Users may be unable to connect to or authenticate to the WIU-SECURE wireless network.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Wednesday, September 09, 2026

Disruption Resolution - Networking Issues (8:46am)

University Technology has restored network operations. If you continue to experience issues connecting to the campus network, please contact uTech's Support Center and we will assist.

  • Date/Time: September 9, 2026 8:45am
  • Impact: Network Access

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Disruption Notice - Network Issue (8:05am)

University Technology is aware of an issue with our network and is in the process of determining the cause of the problem. We will post updates as we learn more.

  • Date/Time: September 9, 2026 8:00am
  • Impact: Network Access

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Friday, August 28, 2026

Disruption Resolution - Phone systems (1:11pm)

The issues impacting campus phone systems are now largely resolved following recent service adjustments and provider updates. Analog phone systems should now be able to successfully place long-distance calls and calls to VoIP systems. Additionally, third-party phone service providers indicate that issues related to placing outgoing local calls are corrected. While standard service is restored for most users, if you notice any lingering phone issues, please contact us with details at support@wiu.edu.

  • Date/Time: Aug. 27, 1:15pm
  • Impact: Incoming and outgoing phone calls should be working as expected.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Resolution - uPrint services restored (10:50am)

Access to uPrint (uprint.wiu.edu) has been restored. Thank you for your patience this morning.

  • Date/Time: Aug. 28, 10:45am
  • Impact: Users can again access web-based print services at uprint.wiu.edu

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - uPrint Unavailable (6:12am)

uPrint, the web-based print management system, is currently unavailable. Our technicians are investigating.

  • Date/Time: Aug. 28, 3:00am
  • Impact: The system at uprint.wiu edu is currently offline, so users a attempting to print documents via the web interface will be unable to do so until system access is restored.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Monday, August 24, 2026

Disruption Resolution - Microsoft 365 issues resolved (4:07pm)

Microsoft has reported that the issues logging into/activating Office 365 have been resolved. If you have any lingering issues after rebooting, please contact us as support@wiu.edu.

  • Date/Time: Aug. 24, 3:15pm
  • Impact: Users can now successfully log in to and activate Office 365 products.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - Microsoft 365 (2:14pm)

Microsoft is currently experiencing an issue with Office 365, which may prevent users from activating Microsoft Office licenses or signing in to access Office 365 applications. uTech is monitoring the situation and will provide updates as new information becomes available. In the meantime, you can track real-time service status updates directly on the Microsoft 365 X feed at https://x.com/MSFT365Status.

  • Date/Time: August 24
  • Impact: Users name be unable to activate or log in to Microsoft Office 365.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Have a Problem to Report?

Please contact the uTech Support Center via a method listed here.