University Technology

Status Dashboard

Updates on unexpected interruptions or outages will be posted below. Note that STARS and WIUP are offline for maintenance every night from midnight to 3:00 a.m, and some Sundays between 7:00 p.m. and 9:00 p.m. Other systems may be offline between 9:00 p.m. Friday and 6:00 a.m. Saturday for scheduled server maintenance. Routine maintenance outside of these windows are posted to our Facebook and Twitter feeds.

Current Status

There are no alerts on unexpected outages for today. Read above if experiencing an issue as it may be planned maintenance.

Recent Incidents/Notifications

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Tuesday, November 14, 2023

Disruption Resolution - Malpass Library network restored (8:33am)

The issue affecting the network in the Malpass Library has been resolved.

  • Date/Time: Nov. 14, 8:30am
  • Impact: Users in the Malpass Library should now be able to access all network and internet resources as normal.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - Malpass Library network outage (8:06am)

A network interruption is affecting the Malpass Library on the Macomb campus. Technicians are on site working on the issue.

  • Date/Time: Nov. 14, 7:30am
  • Impact: Users at the Malpass Library may be experiencing an inability connecting to network and internet resources.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Monday, November 13, 2023

Disruption Resolution - network outage resolved (3:36pm)

The network outage impacting the Macomb campus has been resolved. If you continue to experience issues after rebooting your computer, please contact us via a method listed at wiu.edu/supportcenter/

  • Date/Time: Nov. 13, 2:25pm
  • Impact: Macomb campus users on the wired network can now access all internet and network resources

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - Network outage impacting areas of Macomb campus (2:52pm)

We are aware that certain areas of the Macomb campus may be experiencing an outage affected the wired network. Our technicians are investigating.

  • Date/Time: November 13, 2:47pm
  • Impact: Users on the Macomb campus using a wired network connection may be unable to reach the internet or network resources.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Monday, November 06, 2023

Disruption Resolution - Currens Wired and Wireless Network Down (upper floors) (11:42am)

Currens Hall 3rd, 4th and 5th floors network outages have been restored.

  • Date/Time: 11:40
  • Impact: End users should now be able to connect to the network.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact is-szechowycz@wiu.edu.

Disruption Notice - Currens Wired and Wireless Network Down (upper floors) (11:24am)

Currens Hall 3rd, 4th and 5th floors all are experiencing network outages - This problem is currently being worked on and expect the problem to be resolved in the near future.

  • Date/Time: November 6 - 10:45AM
  • Impact: Currens Hall upper floors. End users will not be able to connect to the network wired or wirelessly

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact is-szechowycz@wiu.edu.

Tuesday, October 31, 2023

Disruption Notice - WIUP Unscheduled Maintenance (11:11am)

WIUP will be down for unscheduled maintenance. Users will be unable to log into the system, and other users may be kicked off of the system. The system should be back up and running in roughly five minutes.

  • Date/Time: 10/31/2023
  • Impact: WIUP Users

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact is-szechowycz@wiu.edu.

Friday, October 27, 2023

Disruption Resolution - Intermittent Phone Issues (11:49am)

The intermittent phone issues should be resolved. If you are still experiencing issues please contact the support center and provide us with the following information, the phone number you are calling from and the phone number your are trying to call.
If you have any questions don't hesitate to reach out to us.

  • Date/Time: October 24th 9:50am
  • Impact: Macomb Campus trying to dial to an off campus phone number.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Wednesday, October 25, 2023

Disruption Update - Intermittent Phone Issues (1:07pm)

uTech has received information from MTC that Frontier is still working with Verizon Business/MCI to restore the connection. At this time you maybe still experience calling issue when trying to dial an off campus number from the Macomb campus. If you have any questions please let us know.

  • Date/Time: October 24th 9:50am
  • Impact: Macomb Campus trying to dial to an off campus phone number.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Tuesday, October 24, 2023

Disruption Notice - Intermittent Phone Issues (9:57am)

We have been notified by McDonough Telephone that they are experiencing some issues with our phones making calls out. This is only affecting people on the Macomb campus and not everyone may notice the issue. Frontier and MDTC are working on the issue but not ETA on when it will be fixed has been provided.

  • Date/Time: October 24th 9:50am
  • Impact: Macomb Campus trying to dial to an off campus phone number.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Thursday, August 24, 2023

Disruption Resolution - Malpass Library network access restored (11:50am)

Network access in the Malpass Library has been restored. If you are experiencing any lingering issues, please contact us via a method listed at wiu.edu/supportcenter/.

  • Date/Time: August 24, 11:49 am
  • Impact: Users in the Malpass Library

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - Malpass Library network interruption (9:51am)

We are aware that areas of the Malpass Library are currently experiencing network outages. Our technicians are investigating.

  • Date/Time: August 24, 8:30am
  • Impact: Users in the Malpass Library on the Macomb campus may be experiencing an inability to connect to network devices, log in, and/or access the internet.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

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Have a Problem to Report?

Please contact the uTech Support Center via a method listed here.