University Technology

uTech Support Center

Our goal is to assist WIU students, faculty and staff in their educational, instructional, and administrative endeavors by providing responsive and professional support for WIU services. Choose from several ways to obtain assistance or request service.

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Self Help

Search Western's Knowledgebase to find answers to common items like:

  • Resetting your password
  • Configuring email on your phone
  • Using the spam filter
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Submit a Support Request

Log in to SysAid to create a support ticket for things like:

  • Problems with your WIU-owned computer
  • Issues with computer software or websites
  • Requesting a computer lab

Phone Support: (309) 298-2704

  • Thanksgiving Break Hours:
    Nov. 21 & Nov 22: Closed
    Nov 23 - Nov 25: 7:30 am - 4:30 pm
    Nov 26 - Nov 28: Closed / Nov. 29: 8am - 11pm

Walk-In Support: Stipes Hall 126

Macomb Campus, between Morgan Hall and the Leslie F. Malpass Library

  • Mon - Fri: 8 am - 4:30 pm (when WIU is open)

E-mail Support:

For non-urgent assistance or to request a service.

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