With the recent loss of power, the analog phone system is down and will be down for several hours. Bringing the PBX back online after being off is a long process. If you have any questions please let us know.
Thanks for your patience.

• Date/Time: December 5, 2025 10:00am
• Impact: Analog Phone System

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

University Technology is aware of some sporadic networking issues. We are currently looking into the issue and will provide more details as they become available.

• Date/Time: December 3, 2025, 1:30pm
• Impact: Network Access

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Cloudfare is currently having an outage worldwide that is impacting multiple web-based services and systems. Users may be unable to log in or access various different systems today due to this outage. Please monitor https://www.cloudflarestatus.com/ for updates.

• Date/Time: Nov. 18
• Impact: Various services hosted or supported by Cloudfare are unavailable until the outage is resolved.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

University Technology is aware of the connectivity issue with the University’s VPN service. We are working to get this issue resolved as quickly as possible. We are sorry for any inconvenience this is causing for anyone.

• Date/Time: October 30, 2025 8:00pm
• Impact: Connecting to the VPN

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

As of around 2:30 AM CT (Mon, Oct 20), an ongoing Amazon Web Services (AWS) infrastructure issue is causing intermittent login failures, slow loading, and errors in the following services: Respondus, Turnitin, Brightspace (D2L), Zoom, and Slate.
We’re monitoring vendor updates and will share more information as it becomes available. If you’re unable to access a service, please try again periodically. Thank you for your patience.

• Date/Time: October 20 - 2:30 AM
• Impact: Anyone using AWS supported software (Respondus, Turnitin, Brightspace (D2L), Zoom, and Slate.) to name a few.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact is-szechowycz@wiu.edu.

We are currently experiencing issues with both the VPN Client and Clientless VPN services for users connecting from off campus. Our team is investigating and working to restore access as quickly as possible.

• Date/Time: Sept. 22, ~8:00 AM
• Impact: Users attempting to connect to the WIU VPN using the Global Protect VPN client or the clientless option may receive an error when attempting to establish a connection

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

uTech has become aware of issues with one of our core network devices causing degraded and/or loss of service for portions of the Macomb campus.The network team is planning to replace this device between 7 and 9 pm this evening (9/4). WiFi and wired network services for portions of the Macomb campus will be down while the device is replaced. Areas likely to be affected by this outage include, but are not limited to:

Lincoln Hall
Washington Hall
Grote Hall
Art Gallery
Garwood Hall

• Date/Time: 16:00
• Impact: seeing degraded and/or loss of service. will see complete loss of service while core device is replaced.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jr-calhoun@wiu.edu.