University Technology
Status Dashboard
Updates on unexpected interruptions or outages will be posted below. Note that STARS and WIUP are offline for maintenance every night from midnight to 3:00 a.m, and some Sundays between 7:00 p.m. and 9:00 p.m. Other systems may be offline between 9:00 p.m. Friday and 6:00 a.m. Saturday for scheduled server maintenance. Routine maintenance outside of these windows are posted to our Facebook and Twitter feeds.
Current Status
There are no alerts on unexpected outages for today. Read above if experiencing an issue as it may be planned maintenance.
Recent Incidents/Notifications
Receive These Notices via Email
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Thursday, August 20, 2026
Disruption Resolution - Access to Financial Aid Portal Restored (3:15pm)
Students should now be able to successfully login to the Financial Aid Portal (https://wiustudentxprod.regenteducation.net/signin) with their ECom username and password.
Thank you for your patience today as we worked to restore access to this system.
- Date/Time: Resolved 8/20 approx. 3pm
- Impact: Students can now successfully log into the Financial Aid Portal
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.
Disruption Notice - Financial Aid Portal Login Difficulties (10:19am)
We are aware that students may be currently experiencing issues accessing the Financial Aid Portal (https://wiustudentxprod.regenteducation.net/signin) after logging in with their ECom username and password.
A support ticket has been submitted to our financial aid software provider to resolve this as quickly as possible. We are also actively investigating the issue internally and will provide an update once access is restored.
Thank you for your patience and understanding.
- Date/Time: August 20
- Impact: Users attempting to log in to the financial aid portal may receive an error message
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.
Wednesday, August 19, 2026
Disruption Notice - Outgoing Calls Not Completing (11:19am)
Some local calls are not completing from WIU. MDTC is working on it.
- Date/Time: 11:10
- Impact: Some office lines will not be able to make calls locally.
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact is-szechowycz@wiu.edu.
Thursday, August 13, 2026
Disruption Notice - Analog Phone System (8:54am)
University Technology is aware that the analog phone system is down and is working on bringing it back online. We will periodically send updates on our progress. Thank you for your patience with this system.
- Date/Time: August 13, 2026 8:45am
- Impact: Analog Phone Users
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.
Tuesday, August 11, 2026
Disruption Resolution - Analog (1:30pm)
University Technology has restored the analog phone system. Users with these phones are requested to please test that outgoing and incoming calls are functioning. If not, please contact us at support@wiu.edu with the location and phone number that is having issues. Thanks for your continued patience with this system.
- Date/Time: August 11 1:30pm
- Impact: Analog Phone Users
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.
Monday, August 10, 2026
Disruption Notice - Analog Phone Outage (8:32am)
University Technology is aware that the analog phone system is down and is working on bringing it back online. We will periodically send updates on our progress. Thank you for your patience with this system.
- Date/Time: August 10, 2026 8:30am
- Impact: Analog Phone System
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.
Wednesday, July 22, 2026
Disruption Notice - Disruption in Analog Phones (8:47am)
University Technology is aware of and responding to the analog phones being down. We will get them operational as quickly as we can.
- Date/Time: July 22, 2026 8:45am
- Impact: Macomb Campus Analog Phones
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.
Monday, July 20, 2026
Disruption Resolution - Disruption in Networking and Campus Phones (10:58am)
The PBX/Analog phone system is now back online and operational. If you are still experiencing issues with your analog phone or any other system, please contact the uTech Support Center and open a ticket.
Big Thank You to the uTech and FM staff that worked on the issue this morning as well as over the weekend.
- Date/Time: July 20, 2026 11:00am
- Impact: Macomb Networking and Analog Phones
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.
Disruption Update - Disruption of Networking and Campus Phones (10:33am)
University Technology believes we have all systems except for the PBX/Analog Phone operating as intended. We are in the process of bringing the PBX online but it is a lengthy process. We will send an update when it is complete. If you are experiencing issues unrelated to the PBX/Analog Phones, but contact the uTech Support Center and open a ticket.
Thank you all for your patience with us on this outage.
- Date/Time: July 20, 2026 10:30am
- Impact: Macomb Networking and Phones
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.
Disruption Update - Network and Phone Disruptions (9:43am)
The electrical work being done in Sherman Hall has causes some issues with our networking and phone equipment. Facilities Management has been working to get our emergency power stabilized so that we can being to restore all of our equipment. We will post another message once we know more.
- Date/Time: July 20, 2026 9:41am
- Impact: Macomb Networking and Campus Phones
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.
Disruption Notice - Network/Phone Disruptions (8:17am)
University Technology is aware of ongoing network and phone disruptions. We are currently assessing the problem and will provide more details when they become available.
- Date/Time: July 20, 2026 8:00
- Impact: Macomb Networking and Campus Phones
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.
Monday, June 01, 2026
Disruption Resolution - Unresponsive Systems (1:28pm)
University Technology has resolved the issue relating to the CSGold, Laserfiche, the website’s content management system, and some custom web applications being unresponsive. If you are still experiencing issues with these or any other systems please contact the Support Center. Thank you for your patience.
- Date/Time: June 1, 2026 1:30pm
- Impact: Small number of unresponsive systems.
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.
Disruption Notice - Unresponsive Systems (9:13am)
University Technology is aware that several systems including CSGold, Laserfiche, the website’s content management system, and some custom web applications are unresponsive. We are currently troubleshooting the issues and will provide more details when they become available.
- Date/Time: June 1, 2026 8:15am
- Impact: Small number of unresponsive systems.
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.
View older notifications on our Google Group by logging in with your ECom username/password.
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