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Friday, November 04, 2022

Disruption Update - WIUP service interruption (6:28am)

Please note that some daily reports received from the mainframe may be delayed until later today as we wait for final repairs to mainframe hardware that experienced an issue on November 2nd. If you have any questions about your specific report, please contact AIMS at aims@wiu.edu

  • Date/Time: November 2nd, 1:40 a.m.
  • Impact: Users who receive daily reports from WIUP may notice that their reports are delayed until later today

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Thursday, November 03, 2022

Disruption Update - Financial system WIUP applications available (6:47am)

The financial system WIUP applications (FRBR, FXSR, REGS and related screens) are now available. Final repairs to underlying hardware are still pending completion, but all WIUP applications are functioning as expected. Please contact support@wiu.edu if you experience any issues today that maybe related to the incident so that we can investigate. Thank you for your patience.

  • Date/Time: November 2, 1:40am
  • Impact: Users of FRBR, FXSR, and REGS WIUP screens, and users of other mainframe jobs/screens that access financial information.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Wednesday, November 02, 2022

Disruption Update - Financial system WIUP applications (1:31pm)

Our technicians are still working on bringing up the financial system. Please note that any WIUP application that hits the financial system is currently affected, which includes (but is not limited to) the FRBR, FXSR and REGS applications. Thank you for your continued patience.

  • Date/Time: November 2, 1:40am
  • Impact: Users of FRBR, FXSR, and REGS WIUP screens, and users of other mainframe jobs/screens that access financial information, will experience errors

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Update - FRBR, FXSR and REGS WIUP applications (10:00am)

Our technicians are still working on bringing up the financial system which includes the FRBR, FXSR and REGS WIUP applications. Thank you for your patience.

  • Date/Time: November 2, 1:40am
  • Impact: Users of FRBR, FXSR, and REGS WIUP screens, and users of certain mainframe jobs, will experience errors

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - FRBR' and 'FXSR' WIUP screens unavailable, some mainframe jobs unavailable (8:19am)

Due to an ongoing hardware failure, the 'FRBR' and 'FXSR' WIUP screens are currently unavailable. Technicians are working to open the financial system. Additionally, some mainframe jobs may fail unexpectedly today until the issue is resolved.

Thank you for your attention and patience.

  • Date/Time: November 2, 1:40am
  • Impact: Users of FRBR and FXSR WIUP screens, and users of certain mainframe jobs, will experience errors

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Tuesday, November 01, 2022

Disruption Notice - Outage impacting mainframe batch jobs (5:22pm)

We are aware of an issue that impacting the email delivery of mainframe batch jobs that are running this evening. If you are the recipient of a mainframe report, please be aware that your report may arrive later than usual. Our technicians are aware and are investigating the problem.

  • Date/Time: November 1st, 5:00 p.m.
  • Impact: Users that are recipients of mainframe batch jobs and reports

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Tuesday, October 25, 2022

Disruption Resolution - Issue with VoIP phones - Macomb Campus (9:44am)

Issues affecting some VoIP phone users on the Macomb campus have been resolved. If you are still experiencing problems, unplug the patch cable from your VoIP phone, wait a few seconds, and plug back in to reboot. If issues continue, contact us at 309-298-TECH.

  • Date/Time: 10/25/22 9:40am
  • Impact: Macomb Campus

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact g-kain@wiu.edu.

Disruption Notice - Issue with VoIP phones-Macomb Campus (8:27am)

We are aware that users of VoIP phones on the Macomb campus may be experiencing difficulty placing or receiving phone calls. Our technicians are aware and investigating.

  • Date/Time: 10/25/22 8:00am
  • Impact: VoIP phones-Macomb Campus

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact g-kain@wiu.edu.

Monday, October 10, 2022

Disruption Resolution - Telephone service disruption in Morgan (1:25pm)

Telephone issues in Morgan Hall on the Macomb campus reported earlier today have been resolved. If you encounter any further issues, please contact the support center at support@wiu.edu or 309.298-8324.

  • Date/Time: O t 10, 3:15 pm
  • Impact: Morgan hall offices

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jr-calhoun@wiu.edu.

Disruption Notice - Telephone service disruption in Morgan Hall (9:45am)

Incident notification: we are aware that offices located in Morgan Hall on the Macomb campus may be experiencing difficulty placing or receiving telephone calls. Our technicians are investigating.

  • Date/Time: Oct 10, 9:30 am
  • Impact: Phones in Morgan Hall experiencing difficulty placing and receiving telephone calls.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jr-calhoun@wiu.edu.

Monday, September 26, 2022

Disruption Resolution - QWS3270 certificate error - Resolved (11:20am)

The vendor has resolved their issue with QWS3270 (MVS). Application access and use should now be stable. Thank you for your patience.

  • Date/Time: September 26 - 11:19 am
  • Impact: Users of the QWS3270 application

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact s-hunt@wiu.edu.

Disruption Notice - QWS3270 certificate error (8:15am)

We are aware that users of the QWS3270 (MVS) application are receiving error messages regarding a certificate. The vendor is aware; we will send another notification when this issue is resolved.

  • Date/Time: September 26, 2022 8:00 am
  • Impact: Users of the QWS3270 application

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

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