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Wednesday, February 03, 2021

Disruption Resolution - Disruption Notice: P and S drive slowness at WIU-QC (3:08pm)

We have completed a temporary work around to address the P and S drive slowness being seen in the QC. We will evaluate a permanent solution during upcoming maintenance windows to reduce any impacts to end users. Thank you for your patience and understanding.

  • Date/Time: February 3 from 2:40 - 3:00 p.m.
  • Impact: P and S drives in Quad Cities

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact r-slater@wiu.edu.

Disruption Notice - P and S drive slowness at WIU-QC (2:44pm)

We are receiving reports that users on the WIU-QC campus may be experiencing slowness when saving to network drives (P: and S: drives). Technicians are investigating.

  • Date/Time: 3 Feb 2021 - 2:40 pm
  • Impact: Slowness to P: and S: drives on Quad Cities campus

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jr-calhoun@wiu.edu.

Wednesday, January 27, 2021

Disruption Resolution - Mainframe Resources (11:53am)

Access to STARS and WIUP has been restored. We apologize for the inconvenience, and thank you for your patience.

  • Date/Time: January 27, 2021 - 11:50am
  • Impact: Access to all mainframe resources

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Disruption Notice - Mainframe Resources (11:38am)

We are aware that STARS and WIUP are currently unavailable. Technicians are investigating.

  • Date/Time: January 27, 2021 - 11:35am
  • Impact: Access to all mainframe resources

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Sunday, January 10, 2021

Disruption Resolution - WIUP and STARS Unavailable (10:16am)

WIUP and STARS are now available. The issue has been resolved.

  • Date/Time: January 10 - 10:15 am
  • Impact: All system users

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact s-hunt@wiu.edu.

Disruption Notice - WIUP and STARS Unavailable (10:07am)

WIUP and STARS are currently unavailable. Technicians are investigating.

  • Date/Time: January 10- 10:00 am
  • Impact: All system users

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact s-hunt@wiu.edu.

Saturday, January 09, 2021

Disruption Resolution - Service Disruption (P: Drive) (8:37pm)

P: drive access has been restored. Thank you for your patience throughout this outage; if you experience problems after restarting your computer, please reach out to us via a method listed at https://wiu.edu/supportcenter/

  • Date/Time: January 9, 2021, 8:30 pm
  • Impact: WIU Multiple Services

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jr-calhoun@wiu.edu.

Friday, January 08, 2021

Disruption Update - Disruption in services (10:06pm)

Web resources affected by this outage should now be back online and accessible. We are continuing work to restore access to P: drives. Thank you again for your patience; we will provide more information if the situation changes or if the incident is resolved.

  • Date/Time: 10:00 pm January 8, 2021
  • Impact: Multiple WIU services

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jr-calhoun@wiu.edu.

Disruption Update - Disruption in services (4:03pm)

We are continuing work to restore access to P: drives and various web resources; work will continue though the evening. Thanks again for your patience; we will provide more information if the situation changes or if the incident is resolved.

  • Date/Time: January 8, 20201 - 4:03pm
  • Impact: Several WIU Services

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Disruption Update - Several WIU Service being Impacted (11:58am)

We are continuing work to restore access to P: drives and various web resources. We will provide more information as it becomes available, or if the incident has been resolved. Thanks again for your patience.

  • Date/Time: January 8, 2021 - 11:58am
  • Impact: Several WIU Services

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Disruption Update - Several WIU Services being impacted (10:50am)

System reboots needed to restore access to P: drives are taking longer than anticipated. Some WIU web sites, including STARS and WIUP, will continue to be affected until all systems are restored. Thanks for your continued patience.

  • Date/Time: January 8, 2021 - 10:49am
  • Impact: Several WIU Service

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Disruption Notice - Issues with P Drive (9:16am)

We will be rebooting services that support the P: drive. Some minor WIU web pages will be impacted as services restart. We estimate this process to take 15 minutes. Thank you for your continued patience.

  • Date/Time: January 8, 2021 - 9:15am
  • Impact: Network Drive Access

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

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