University Technology

ResNet FAQs

What do I need to connect my computer to the Internet?

Email & ECom Accounts

How do I get an ECom (email) username, password, and email address?

  • Accounts are automatically created once you have registered with WIU.  You will receive your login details in an acceptance packet; visit wiu.edu/activate to activate your account once you've received this packet.

I forgot my password. Can you look it up for me?

  • For security purposes, we cannot look up your ECom password. Visit wiu.edu/reset to reset it, or contact the uTech Support Center at (309) 298-8324 (298-TECH).

Protect Your Computer & Info from Badware & Viruses

I am having a lot of popups and my computer is slow, what's wrong with my computer?

  • It's possible that you have spyware. Spyware are programs designed to watch where you go on the Internet, and to aggressively advertise by forcing unwanted windows to popup on your computer. To eliminate the problem you must have your computer updated AND you need to scan once every two weeks by programs such as Ad-Aware, Spybot, or Microsoft Security Essentials. 
  • For more help, please call the uTech Support Center at (309) 298-TECH.

I want to protect myself against viruses, what software should I use?

  • For Microsoft Windows computers please install Microsoft Security Essentials.
  • We recommend that you scan with Microsoft Security Essentials once a week, and always have the latest updates.

I think I have a virus, how do I remove it?

  • Some viruses can be removed just by having Anti-Virus software installed. Some, more complex viruses need other tools to remove them. If you would like to remove the virus yourself a good place to start is searching Symantec's site
  • If you think you have a virus, and need extra help, please call the uTech Support Center at (309) 298-TECH.